{"id":43983,"date":"2025-10-31T14:43:24","date_gmt":"2025-10-31T13:43:24","guid":{"rendered":"https:\/\/wtol-academy.nl\/courses\/dealing-with-aggression\/"},"modified":"2025-12-16T16:10:49","modified_gmt":"2025-12-16T15:10:49","slug":"dealing-with-aggression","status":"publish","type":"page","link":"https:\/\/wtol-academy.nl\/en\/courses\/dealing-with-aggression\/","title":{"rendered":"Dealing with aggression"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43983\" class=\"elementor elementor-43983 elementor-42774\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2e559ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e559ec\" data-element_type=\"section\" 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data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dealing with aggression<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5779b26 elementor-widget elementor-widget-button\" data-id=\"5779b26\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wtol-academy.nl\/kalender\/lijst\/?tribe_eventcategory%5B0%5D=1153\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Course data<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3fdc2234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fdc2234\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-38cc60ee\" data-id=\"38cc60ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-309ca991 elementor-widget elementor-widget-image\" data-id=\"309ca991\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"370\" src=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-1024x474.png\" class=\"attachment-large size-large wp-image-36948\" alt=\"\" srcset=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-1024x474.png 1024w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-500x232.png 500w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-700x324.png 700w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-300x139.png 300w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-768x356.png 768w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-1536x711.png 1536w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-2048x949.png 2048w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-200x93.png 200w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-400x185.png 400w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-600x278.png 600w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-800x371.png 800w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2021\/05\/SVHlogoWIT-1200x556.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6b5bb2e3\" data-id=\"6b5bb2e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-907fe6c elementor-widget elementor-widget-shortcode\" data-id=\"907fe6c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><iframe frameborder=\"0\" allowtransparency=\"true\" src=\"https:\/\/www.klantenvertellen.nl\/retrieve-widget-library.html?color=white&amp;allowTransparency=true&amp;button=true&amp;lang=nl&amp;format=header&amp;tenantId=99&amp;locationId=1079487\" width=\"300\" height=\"30\"><\/iframe><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5fa0487c\" data-id=\"5fa0487c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-4626d4bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4626d4bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7d75c185\" data-id=\"7d75c185\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ad8a64b\" data-id=\"ad8a64b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30971e47 elementor-widget elementor-widget-heading\" data-id=\"30971e47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/staging.wtol-academy.nl\/incompany-2\/\">Tailored for your business <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-afb87b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"afb87b7\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df79df8\" data-id=\"df79df8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee99c3b elementor-widget elementor-widget-heading\" data-id=\"ee99c3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROGRAM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a5420 elementor-widget elementor-widget-text-editor\" data-id=\"66a5420\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Learn to deal effectively with inappropriate behaviour and aggression<\/strong><\/h3><p>Wil je jouw medewerkers goed voorbereiden op situaties met ongewenst gedrag of agressie?<br>This training helps to respond appropriately, de-escalate conflicts, and increase workplace safety. Whether it involves verbal intimidation, physical confrontations, or emotional tension, the right knowledge and skills will ensure employees remain calm and act professionally. <\/p><h3><strong>Why follow this course?<\/strong><\/h3><p>In hospitality, health care and the service industry, inappropriate behaviour and aggression occur more often than you might think. Well-prepared staff can make the difference between escalation and ease.<\/p><p>During this training, participants will learn:<\/p><ul><li>Recognising inappropriate behaviour and aggression at an early stage;<\/li><li>Setting boundaries and communicating professionally;<\/li><li>Applying de-escalation techniques in difficult situations;<\/li><li>Maintaining calm and safety, for you and for the guest\/customer. Result: increased self-confidence, safety and a pleasant working atmosphere for everyone.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d119907 elementor-widget elementor-widget-heading\" data-id=\"d119907\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>For whom?<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678c7f4 elementor-widget elementor-widget-text-editor\" data-id=\"678c7f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>What do you learn during the training sessions? <\/strong>Topics covered include:<\/h3><ul><li>The training is practical, interactive and focused on your own work environment.<\/li><li>Awareness and recognition of aggressive behaviour.<\/li><li>Effective communication (verbal and non-verbal)<\/li><li>De-escalation techniques<\/li><li>Exercises with practical examples and role play<\/li><\/ul><p><br>Our experienced trainers provide a safe learning environment in which participants practice actively and receive feedback.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-da7447e\" data-id=\"da7447e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-399e556 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"399e556\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5b0f8b3\" data-id=\"5b0f8b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2df38b elementor-widget elementor-widget-heading\" data-id=\"b2df38b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c36ec elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e2c36ec\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Membership discount<br>The Horecabond 20% <\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1 day (10:00 \u2013 16:00 AM)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-graduate\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certificate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dutch\/English<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-graduation-cap\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VAT exempt 0.0%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-grin\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Minimum of 8 participants<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">475<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969f2f7 elementor-widget elementor-widget-button\" data-id=\"969f2f7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wtol-academy.nl\/kalender\/lijst\/?tribe_eventcategory%5B0%5D=1153\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Course date<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7d00750 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d00750\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e39526c\" data-id=\"e39526c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5b22be5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b22be5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-918437c\" data-id=\"918437c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfcf842 elementor-widget elementor-widget-heading\" data-id=\"dfcf842\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-da9cbb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da9cbb2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7a470af\" data-id=\"7a470af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ac5f17 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"1ac5f17\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-1ac5f17\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"1ac5f17\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"which-level-is-most-suitable-for-me\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2801\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">Which level is most suitable for me?<\/h3><\/div><div id=\"elementor-tab-content-2801\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"which-level-is-most-suitable-for-me\"><p>The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning. <br \/><strong>Below is an overview of the different knowledge levels:<\/strong><br \/>\u2013 Level 1 (Basic)<br \/>\u2013 Level 2 (Intermediate)<br \/>\u2013 Level 3 (Advanced)<br \/>\u2013 Level 4 (Expert)<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-does-e-learning-game-learning-involve\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2802\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What does E-learning | Game learning involve?<\/h3><\/div><div id=\"elementor-tab-content-2802\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"what-does-e-learning-game-learning-involve\"><p>Game learning, that&#8217;s learning through entertainment. By offering information and\/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning\u2502Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.       <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-the-difference-between-svh-sden-and-wset\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2803\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What is the difference between SVH, SDEN and WSET?<\/h3><\/div><div id=\"elementor-tab-content-2803\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-is-the-difference-between-svh-sden-and-wset\"><p>SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.   <\/p>\n<p><strong>Theoretical and experimental frameworks.<\/strong><br \/>Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.   <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-taking-a-training-course-do-i-have-to-take-an-exam\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2804\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm Taking a Training Course, Do I Have to Take an Exam?<\/h3><\/div><div id=\"elementor-tab-content-2804\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"im-taking-a-training-course-do-i-have-to-take-an-exam\"><p>No, that&#8217;s not mandatory! But&#8230; a successful course\/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you&#8217;ll find the various dates for the official SVH exam. For more information about exams, also see <a href=\"https:\/\/www.svh.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">SVH.nl<\/a>   <\/p>\n<p><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Theoretical and experimental frameworks.<\/span><\/span><\/strong><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.   <\/span><\/span><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2805\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an entrepreneur. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-2805\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\"><p>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-employee-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2806\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an employee. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-2806\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"im-an-employee-are-the-costs-for-training-tax-deductible-\"><p>Study costs are tax-deductible, but there are some conditions attached. The main conditions are:<br \/>1) The study costs you incur must be related to earning your income.<br \/>2) You can acquire a better position within the company where you work with this wine study.<br \/>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a> <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-a-complaint-what-should-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2807\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I have a complaint. What should I do? <\/h3><\/div><div id=\"elementor-tab-content-2807\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"i-have-a-complaint-what-should-i-do-\"><p><strong>Do you have a complaint?<\/strong><br \/>If you have a complaint about our services, please submit it to the management of WTOL Academy BV. We&#8217;re delighted to resolve your complaint to your satisfaction. Please look into our terms and conditions   <br \/><strong>Description of your complaint<\/strong><br \/>Clearly state in the letter or email what the complaint is and\/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here  <br \/><strong>Response within 6 weeks<\/strong><br \/>The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest. <br \/><strong>Disagree with management&#8217;s response<\/strong><br \/>Do you disagree with the management&#8217;s response? Then you can turn to the court. In certain cases you can turn to the <a href=\"https:\/\/www.degeschillencommissie.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">disputes committee.<\/a>  <br \/><strong>Binding decision<\/strong><br \/>The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.  <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"my-question-hasnt-been-answered-what-can-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2808\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">My question hasn't been answered. What can I do? <\/h3><\/div><div id=\"elementor-tab-content-2808\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"my-question-hasnt-been-answered-what-can-i-do-\"><p>Leave your details here and we&#8217;ll contact you within one business day.<br \/>You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We&#8217;re happy to help you.  <\/p>\n<\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-f060e12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f060e12\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-11258df\" data-id=\"11258df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-164473e\" data-id=\"164473e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb069f9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"cb069f9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ALL FREQUENTLY ASKED QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2aa0e5e\" data-id=\"2aa0e5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Would you like to prepare your employees effectively for situations involving inappropriate behaviour or aggression?<br \/>\nThis training helps them to respond appropriately, de-escalate conflicts and increase workplace safety.<\/p>\n","protected":false},"author":687,"featured_media":42633,"parent":37435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"opleidingstype":[1107],"niveau":[1109],"thema":[1137],"duur":[1112],"prijs":[1272],"class_list":["post-43983","page","type-page","status-publish","has-post-thumbnail","hentry","opleidingstype-hospitality","niveau-beginner","thema-ongewenst-gedrag","duur-1-dag","prijs-200-500"],"_links":{"self":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/users\/687"}],"replies":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/comments?post=43983"}],"version-history":[{"count":0,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43983\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/37435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media\/42633"}],"wp:attachment":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media?parent=43983"}],"wp:term":[{"taxonomy":"opleidingstype","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/opleidingstype?post=43983"},{"taxonomy":"niveau","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/niveau?post=43983"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/thema?post=43983"},{"taxonomy":"duur","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/duur?post=43983"},{"taxonomy":"prijs","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/prijs?post=43983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}