{"id":43985,"date":"2025-02-19T04:45:25","date_gmt":"2025-02-19T03:45:25","guid":{"rendered":"https:\/\/wtol-academy.nl\/courses\/inappropriate-behaviour-online\/"},"modified":"2025-12-16T16:32:47","modified_gmt":"2025-12-16T15:32:47","slug":"inappropriate-behaviour-online","status":"publish","type":"page","link":"https:\/\/wtol-academy.nl\/en\/courses\/inappropriate-behaviour-online\/","title":{"rendered":"Inappropriate behaviour online"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43985\" class=\"elementor elementor-43985 elementor-30546\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6844585d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6844585d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f4dd779\" data-id=\"1f4dd779\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65fc09ca elementor-widget elementor-widget-heading\" data-id=\"65fc09ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FOOD | WINE | HOSPITALITY<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ddecae0 elementor-widget elementor-widget-heading\" data-id=\"7ddecae0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Inappropriate behaviour and Dealing with Aggression<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1351cb2 elementor-widget elementor-widget-shortcode\" data-id=\"1351cb2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <style>\n        .reHover:hover\n        {\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        .reHover{\n            fill: #9d1915;\n            background-color: #9d1915 !important;\n            color: #ffffff;\n        }\n\n        [type=\"submit\"]:hover{\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        [type=\"submit\"]\n        {\n            border-radius: 25px;\n            border: 1px solid #9d1915 !important;\n        }\n        .custom-product-price {\n            font-size: 18px;\n            font-weight: bold;\n            margin-bottom: 10px;\n        }\n    <\/style>\n\n    <form class=\"custom_add_to_cart_form\" method=\"post\">\n      <!--    <div class=\"custom-product-price\">Kosten: <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>145,00<\/bdi><\/span><\/div> -->\n\n        <input type=\"hidden\" name=\"add-to-cart\" value=\"28052\">\n        <input type=\"hidden\" name=\"custom_product_note\" value=\"Online  \">\n        <button  type=\"submit\" class=\"reHover\">\n            <a class=\"elementor-button-link elementor-size-sm reHover\" >\n\n            <span class=\"elementor-button-content-wrapper\">\n              \n              <span class=\"elementor-button-text\">Meld je aan<\/span>\n              <span class=\"elementor-button-icon\">\n                  <i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\n               <\/span>\n           <\/span>\n\n            <\/a>\n        <\/button>\n    <\/form>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-38331bd9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38331bd9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c7b3bcc\" data-id=\"3c7b3bcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78fd3519 elementor-widget elementor-widget-heading\" data-id=\"78fd3519\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROGRAM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3450a7 elementor-widget elementor-widget-text-editor\" data-id=\"2d3450a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Learning to effectively tackle inappropriate behaviour and aggression<\/strong><\/p><p>Unfortunately, inappropriate behaviour and aggression can occur in many environments. Whether you work in education, health care, security, or any other sector that involves regular interaction with the public, it is essential to handle this interaction effectively. WTOL is therefore proud to present the e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019. This fully digital program offers you the opportunity to acquire all the necessary knowledge and skills in this field at your own pace and convenience.   <\/p><h3><strong>The content of our e-learning programme<\/strong><\/h3><p>With our e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019, you gain access to seven chapters packed with valuable information and practical tips. Each chapter covers specific aspects of inappropriate behaviour and aggression, ensuring that after completing the program, you can act with greater confidence when such situations arise. <\/p><ol><li>Chapter 1: Recognising inappropriate behaviour<\/li><li>Chapter 2: Types of aggressive behaviour<\/li><li>Chapter 3: The impact of inappropriate behaviour on victims<\/li><li>Chapter 4: Dealing with verbal aggression<\/li><li>Chapter 5: De-escalating physical aggression<\/li><li>Chapter 6: Legal aspects and procedures<\/li><li>Chapter 7: Preventive measures for inappropriate behaviour and aggression<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91fede1 elementor-widget elementor-widget-heading\" data-id=\"91fede1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why choose E-learning? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06211b elementor-widget elementor-widget-text-editor\" data-id=\"a06211b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our e-learning program offers several advantages over traditional training methods:<\/p><ol><li>Flexibility: You can follow the program wherever and whenever it suits you, on any device with an internet connection.<\/li><li>Own pace: You decide how quickly you progress through the chapters, allowing you to take the time to absorb the information and formulate any questions.<\/li><li>Interactive: Our e-learning module is filled with interactive elements such as quizzes and case studies, ensuring you are actively involved in the learning process<\/li><li>Resource accessibility: After completing the e-learning program, you can always refer back to the content for a quick refresher or further in-depth study.<\/li><\/ol><p><strong>Enhance your professionalism with WTOL E-learning<\/strong><\/p><p>Inappropriate behaviour and aggression can have a significant impact on both individuals and organisations. By equipping yourself with the proper knowledge and skills, you can make a positive contribution to creating a safe and harmonious environment. WTOL\u2019s e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019 has been specifically designed to provide you with the necessary tools.  <\/p><p>Don&#8217;t wait any longer; take the first step today towards effectively dealing with inappropriate behaviour and aggression with our e-learning program. The e-learning works on desktop, tablet and mobile devices, allowing you to <strong>study wherever and whenever<\/strong> it suits you. <\/p><p>E-learning licence duration: The licence for the e-learning program is valid for 4 months. After this period, the licence will expire automatically. <\/p><p>Still have doubts? Then take a<a href=\"https:\/\/staging.wtol-academy.nl\/wtol-academy-ontdekken-2\/\"> <span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">FREE look at our e-learning modules first.<\/span><\/span><\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-69237f6a\" data-id=\"69237f6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-1c5178d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c5178d6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f7e4ec9\" data-id=\"1f7e4ec9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c1a1051 elementor-widget elementor-widget-heading\" data-id=\"5c1a1051\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-441c512b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"441c512b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Membership discount<br>The Horecabond 20% <\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-graduate\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Self-study: 4 -6 hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> \u20ac145,-<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VAT exempt 0.0%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dutch<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-signal\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certificate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6111eac elementor-widget elementor-widget-shortcode\" data-id=\"6111eac\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <style>\n        .reHover:hover\n        {\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        .reHover{\n            fill: #9d1915;\n            background-color: #9d1915 !important;\n            color: #ffffff;\n        }\n\n        [type=\"submit\"]:hover{\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        [type=\"submit\"]\n        {\n            border-radius: 25px;\n            border: 1px solid #9d1915 !important;\n        }\n        .custom-product-price {\n            font-size: 18px;\n            font-weight: bold;\n            margin-bottom: 10px;\n        }\n    <\/style>\n\n    <form class=\"custom_add_to_cart_form\" method=\"post\">\n      <!--    <div class=\"custom-product-price\">Kosten: <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>145,00<\/bdi><\/span><\/div> -->\n\n        <input type=\"hidden\" name=\"add-to-cart\" value=\"28052\">\n        <input type=\"hidden\" name=\"custom_product_note\" value=\"Online  \">\n        <button  type=\"submit\" class=\"reHover\">\n            <a class=\"elementor-button-link elementor-size-sm reHover\" >\n\n            <span class=\"elementor-button-content-wrapper\">\n              \n              <span class=\"elementor-button-text\">Meld je aan<\/span>\n              <span class=\"elementor-button-icon\">\n                  <i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\n               <\/span>\n           <\/span>\n\n            <\/a>\n        <\/button>\n    <\/form>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-40e29f54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e29f54\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74631101\" data-id=\"74631101\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18f9ddc2 elementor-widget elementor-widget-heading\" data-id=\"18f9ddc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7540e7ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7540e7ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f216265\" data-id=\"f216265\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58ae9d9 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"58ae9d9\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-58ae9d9\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"58ae9d9\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"what-does-svh-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9291\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What does SVH mean?<\/h3><\/div><div id=\"elementor-tab-content-9291\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-does-svh-mean\"><p>SVH stands for: Foundation for Professional Competence in Hospitality.<br \/>SVH&#8217;s core objective is to increase professional competence in the hospitality industry. Together with partners from hospitality education and business, SVH develops (digital) learning materials and teaching methods for (vocational) education, trainers and entrepreneurs. SVH ensures knowledge by conducting exams and provides insight into the training offerings for the hospitality industry. This way, they help connect hospitality education with business, drive innovation, and increase professional competence in the industry.    <a href=\"http:\/\/www.svh.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.svh.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"which-level-is-most-suitable-for-me\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9292\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">Which level is most suitable for me?<\/h3><\/div><div id=\"elementor-tab-content-9292\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"which-level-is-most-suitable-for-me\"><p>The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning. <br \/><strong>Below is an overview of the different knowledge levels:<\/strong><br \/>\u2013 Level 1 (Basic)<br \/>\u2013 Level 2 (Intermediate)<br \/>\u2013 Level 3 (Advanced)<br \/>\u2013 Level 4 (Expert)<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"why-should-i-take-an-svh-training\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9293\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">Why should I take an SVH Training?<\/h3><\/div><div id=\"elementor-tab-content-9293\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"why-should-i-take-an-svh-training\"><p>SVH is an independent organisation and places great value on transparency and reliability. That&#8217;s why they have asked the <a href=\"https:\/\/www.examenkamer.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">Foundation Examination Board <\/a>to provide external supervision of all SVH exams. <\/p>\n<p>The Foundation Examination Board is an independent institution that supervises professional qualifying and\/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements. <\/p>\n<p>This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-does-e-learning-game-learning-involve\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9294\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What does E-learning | Game learning involve?<\/h3><\/div><div id=\"elementor-tab-content-9294\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-does-e-learning-game-learning-involve\"><p>Game learning, that&#8217;s learning through entertainment. By offering information and\/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning\u2502Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.       <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-the-difference-between-svh-sden-and-wset\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9295\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What is the difference between SVH, SDEN and WSET?<\/h3><\/div><div id=\"elementor-tab-content-9295\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-is-the-difference-between-svh-sden-and-wset\"><p>SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.   <\/p>\n<p><strong>Theoretical and experimental frameworks.<\/strong><br \/>Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.   <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-taking-a-training-course-do-i-have-to-take-an-exam\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9296\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm Taking a Training Course, Do I Have to Take an Exam?<\/h3><\/div><div id=\"elementor-tab-content-9296\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"im-taking-a-training-course-do-i-have-to-take-an-exam\"><p>No, that&#8217;s not mandatory! But&#8230; a successful course\/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you&#8217;ll find the various dates for the official SVH exam. For more information about exams, also see <a href=\"https:\/\/www.svh.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">SVH.nl<\/a>   <\/p>\n<p><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Theoretical and experimental frameworks.<\/span><\/span><\/strong><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.   <\/span><\/span><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-9297\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an entrepreneur. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-9297\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\"><p>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-employee-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-9298\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an employee. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-9298\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"im-an-employee-are-the-costs-for-training-tax-deductible-\"><p>Study costs are tax-deductible, but there are some conditions attached. The main conditions are:<br \/>1) The study costs you incur must be related to earning your income.<br \/>2) You can acquire a better position within the company where you work with this wine study.<br \/>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a> <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-a-complaint-what-should-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-9299\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I have a complaint. What should I do? <\/h3><\/div><div id=\"elementor-tab-content-9299\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"i-have-a-complaint-what-should-i-do-\"><p><strong>Do you have a complaint?<\/strong><br \/>If you have a complaint about our services, please submit it to the management of WTOL Academy BV. We&#8217;re delighted to resolve your complaint to your satisfaction. Please look into our terms and conditions   <br \/><strong>Description of your complaint<\/strong><br \/>Clearly state in the letter or email what the complaint is and\/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here  <br \/><strong>Response within 6 weeks<\/strong><br \/>The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest. <br \/><strong>Disagree with management&#8217;s response<\/strong><br \/>Do you disagree with the management&#8217;s response? Then you can turn to the court. In certain cases you can turn to the <a href=\"https:\/\/www.degeschillencommissie.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">disputes committee.<\/a>  <br \/><strong>Binding decision<\/strong><br \/>The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.  <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"my-question-hasnt-been-answered-what-can-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-92910\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">My question hasn't been answered. What can I do? <\/h3><\/div><div id=\"elementor-tab-content-92910\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"my-question-hasnt-been-answered-what-can-i-do-\"><p>Leave your details here and we&#8217;ll contact you within one business day.<br \/>You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We&#8217;re happy to help you.  <\/p>\n<\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-5f9fc095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f9fc095\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-72695409\" data-id=\"72695409\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-39d06e5f\" data-id=\"39d06e5f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-398f50f9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"398f50f9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ALL FREQUENTLY ASKED QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-52aa2a14\" data-id=\"52aa2a14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unfortunately, inappropriate behaviour and aggression can occur in many environments. Whether you work in education, health care, security, or any other sector that involves regular interaction with the public, it is essential to handle this interaction effectively.  <\/p>\n","protected":false},"author":2,"featured_media":42633,"parent":37435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"opleidingstype":[1108],"niveau":[1109],"thema":[1137],"duur":[1112],"prijs":[1115],"class_list":["post-43985","page","type-page","status-publish","has-post-thumbnail","hentry","opleidingstype-online","niveau-beginner","thema-ongewenst-gedrag","duur-1-dag","prijs-1115"],"_links":{"self":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/comments?post=43985"}],"version-history":[{"count":0,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43985\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/37435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media\/42633"}],"wp:attachment":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media?parent=43985"}],"wp:term":[{"taxonomy":"opleidingstype","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/opleidingstype?post=43985"},{"taxonomy":"niveau","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/niveau?post=43985"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/thema?post=43985"},{"taxonomy":"duur","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/duur?post=43985"},{"taxonomy":"prijs","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/prijs?post=43985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}