{"id":43985,"date":"2025-02-19T04:45:25","date_gmt":"2025-02-19T03:45:25","guid":{"rendered":"https:\/\/wtol-academy.nl\/courses\/inappropriate-behaviour-online\/"},"modified":"2026-09-07T16:06:40","modified_gmt":"2026-09-07T14:06:40","slug":"inappropriate-behaviour-online","status":"publish","type":"page","link":"https:\/\/wtol-academy.nl\/en\/courses\/inappropriate-behaviour-online\/","title":{"rendered":"Inappropriate Behaviour Online"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43985\" class=\"elementor elementor-43985 elementor-30546\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2a842e11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a842e11\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-317b12a7\" data-id=\"317b12a7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35ce46b elementor-widget elementor-widget-heading\" data-id=\"35ce46b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FOOD | WINE | HOSPITALITY<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-342e33a5 elementor-widget elementor-widget-heading\" data-id=\"342e33a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Inappropriate Behaviour &amp; Dealing with Aggression<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b64667 elementor-widget elementor-widget-heading\" data-id=\"25b64667\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Learn to recognise inapproriate behaviour and aggression more quickly, and discover how to respond professionally when a situation threatens to escalate. Complete the training entirely online and develop practical skills to create a safer working environment. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-570e0083 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"570e0083\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7f1a230b\" data-id=\"7f1a230b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ed07a89 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"6ed07a89\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M856-390 570-104q-12 12-27 18t-30 6q-15 0-30-6t-27-18L103-457q-11-11-17-25.5T80-513v-287q0-33 23.5-56.5T160-880h287q16 0 31 6.5t26 17.5l352 353q12 12 17.5 27t5.5 30q0 15-5.5 29.5T856-390ZM513-160l286-286-353-354H160v286l353 354ZM260-640q25 0 42.5-17.5T320-700q0-25-17.5-42.5T260-760q-25 0-42.5 17.5T200-700q0 25 17.5 42.5T260-640Zm220 160Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t20% discount\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tvia De Horecabond\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-11b173cd\" data-id=\"11b173cd\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21cc83ac elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"21cc83ac\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u20ac145,-\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tincluding certificate \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-f61e36c\" data-id=\"f61e36c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a158f7c elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3a158f7c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M200-80q-33 0-56.5-23.5T120-160v-560q0-33 23.5-56.5T200-800h40v-80h80v80h320v-80h80v80h40q33 0 56.5 23.5T840-720v560q0 33-23.5 56.5T760-80H200Zm0-80h560v-400H200v400Zm0-480h560v-80H200v80Zm0 0v-80 80Zm280 240q-17 0-28.5-11.5T440-440q0-17 11.5-28.5T480-480q17 0 28.5 11.5T520-440q0 17-11.5 28.5T480-400Zm-188.5-11.5Q280-423 280-440t11.5-28.5Q303-480 320-480t28.5 11.5Q360-457 360-440t-11.5 28.5Q337-400 320-400t-28.5-11.5ZM640-400q-17 0-28.5-11.5T600-440q0-17 11.5-28.5T640-480q17 0 28.5 11.5T680-440q0 17-11.5 28.5T640-400ZM480-240q-17 0-28.5-11.5T440-280q0-17 11.5-28.5T480-320q17 0 28.5 11.5T520-280q0 17-11.5 28.5T480-240Zm-188.5-11.5Q280-263 280-280t11.5-28.5Q303-320 320-320t28.5 11.5Q360-297 360-280t-11.5 28.5Q337-240 320-240t-28.5-11.5ZM640-240q-17 0-28.5-11.5T600-280q0-17 11.5-28.5T640-320q17 0 28.5 11.5T680-280q0 17-11.5 28.5T640-240Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t4 to 6 hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSelf-study\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-36f4559\" data-id=\"36f4559\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-570d5754 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"570d5754\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M325-111.5q-73-31.5-127.5-86t-86-127.5Q80-398 80-480.5t31.5-155q31.5-72.5 86-127t127.5-86Q398-880 480.5-880t155 31.5q72.5 31.5 127 86t86 127Q880-563 880-480.5T848.5-325q-31.5 73-86 127.5t-127 86Q563-80 480.5-80T325-111.5ZM480-162q26-36 45-75t31-83H404q12 44 31 83t45 75Zm-104-16q-18-33-31.5-68.5T322-320H204q29 50 72.5 87t99.5 55Zm208 0q56-18 99.5-55t72.5-87H638q-9 38-22.5 73.5T584-178ZM170-400h136q-3-20-4.5-39.5T300-480q0-21 1.5-40.5T306-560H170q-5 20-7.5 39.5T160-480q0 21 2.5 40.5T170-400Zm216 0h188q3-20 4.5-39.5T580-480q0-21-1.5-40.5T574-560H386q-3 20-4.5 39.5T380-480q0 21 1.5 40.5T386-400Zm268 0h136q5-20 7.5-39.5T800-480q0-21-2.5-40.5T790-560H654q3 20 4.5 39.5T660-480q0 21-1.5 40.5T654-400Zm-16-240h118q-29-50-72.5-87T584-782q18 33 31.5 68.5T638-640Zm-234 0h152q-12-44-31-83t-45-75q-26 36-45 75t-31 83Zm-200 0h118q9-38 22.5-73.5T376-782q-56 18-99.5 55T204-640Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-learning\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t4 months\u2019 access\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-5dbdb62b\" data-id=\"5dbdb62b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-302d1130 elementor-widget elementor-widget-html\" data-id=\"302d1130\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe frameborder=\"0\" allowtransparency=\"true\" src=\"https:\/\/www.klantenvertellen.nl\/retrieve-widget-library.html?color=dark&allowTransparency=true&button=true&lang=nl&format=header&tenantId=99&locationId=1079487\" width=\"300\" height=\"25\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f01c81f elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"5f01c81f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Take online course<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5fa46647 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fa46647\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59bd7e7\" data-id=\"59bd7e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-6f394da4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f394da4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6acf2353\" data-id=\"6acf2353\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ae577f9 elementor-widget elementor-widget-heading\" data-id=\"5ae577f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#000000;font-weight: 600\">What you'll learn during Inappropriate Behaviour Online<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c3dc0b elementor-widget elementor-widget-heading\" data-id=\"72c3dc0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Inappropriate behaviour can take various forms. During the training, you will learn to recognise the warning signs earlier, assess situations more effectively and respond professionally when faced with aggressive or inappropriate behaviour. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4c90104c\" data-id=\"4c90104c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-47f93fbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47f93fbb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3ae5267c\" data-id=\"3ae5267c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18ece330 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"18ece330\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRecognising inappropriate behaviour\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLearn to recognise different forms and signs of inappropriate behaviour and to assess situations more effectively.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-548c82dc\" data-id=\"548c82dc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1388fdc9 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1388fdc9\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUnderstanding aggressive behaviour\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind out what types of aggression there are and learn to distinguish between different forms of aggressive behaviour.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1f99e64c\" data-id=\"1f99e64c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52e9a746 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"52e9a746\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRecognising the impact of behaviour\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGain an understanding of the impact that inappropriate and aggressive behaviour can have on victims and those involved.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2bcd59c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bcd59c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1ff6b17\" data-id=\"1ff6b17\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77dbb443 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"77dbb443\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDealing with verbal aggression\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLearn how to respond calmly and professionally to verbally aggressive behaviour and prevent a conversation from escalating further.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c92edbb\" data-id=\"c92edbb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7da3a298 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"7da3a298\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDe-escalating physical aggression\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLearn how to recognise potentially dangerous situations and what steps you can take to prevent physical escalation as far as possible.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3449d681\" data-id=\"3449d681\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17d3f3b6 elementor-view-framed elementor-shape-circle elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"17d3f3b6\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPrevention, procedures &amp; rules\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind out which preventive measures, procedures and legal aspects are important when dealing with inappropriate behaviour and aggression.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-66def525 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"66def525\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-574c85b4 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"574c85b4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55d5e657\" data-id=\"55d5e657\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d2fd888 elementor-widget elementor-widget-heading\" data-id=\"5d2fd888\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Innovative learning<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678299e5 elementor-widget elementor-widget-heading\" data-id=\"678299e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your certificate, flexibly and online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7543d3 elementor-widget elementor-widget-heading\" data-id=\"1b7543d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The course is delivered entirely online. You\u2019ll have <strong>four months\u2019 access<\/strong> to the e-learning platform and can decide for yourself where, when and at what pace you complete the course. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d376083 elementor-widget elementor-widget-heading\" data-id=\"5d376083\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The course consists of seven chapters in which theory is combined with practical scenarios and interactive exercises. Among other things, you will be working on: <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec963b3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6ec963b3\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Practical explanations and examples<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Interactive quiz questions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Relatable case studies<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Situations involving verbal and physical aggression<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Preventive measures and procedures<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362046f0 elementor-widget elementor-widget-heading\" data-id=\"362046f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Allow for around 4 to 6 hours of self-study to complete the entire course.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc2c61d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7cc2c61d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start online course<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e24619f\" data-id=\"4e24619f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-646aafa7 elementor-widget elementor-widget-image\" data-id=\"646aafa7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/horeca-marketing.webp\" class=\"attachment-large size-large wp-image-42607\" alt=\"horeca marketing\" srcset=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/horeca-marketing.webp 500w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/horeca-marketing-300x300.webp 300w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/horeca-marketing-150x150.webp 150w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/horeca-marketing-100x100.webp 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7df07268 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7df07268\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25d4ca9e\" data-id=\"25d4ca9e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5adcc87c elementor-widget elementor-widget-image\" data-id=\"5adcc87c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/Ongewenst-gedrag-en-omgaan-met-agressie.webp\" class=\"attachment-large size-large wp-image-42633\" alt=\"Ongewenst gedrag en omgaan met agressie\" srcset=\"https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/Ongewenst-gedrag-en-omgaan-met-agressie.webp 500w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/Ongewenst-gedrag-en-omgaan-met-agressie-300x300.webp 300w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/Ongewenst-gedrag-en-omgaan-met-agressie-150x150.webp 150w, https:\/\/wtol-academy.nl\/wp-content\/uploads\/2025\/10\/Ongewenst-gedrag-en-omgaan-met-agressie-100x100.webp 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b8e29c5\" data-id=\"b8e29c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60dd41d6 elementor-widget elementor-widget-heading\" data-id=\"60dd41d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who is the course <\/br><span style=\"color:#000000;font-weight: 600\">Inappropriate Behaviour for?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdd285 elementor-widget elementor-widget-heading\" data-id=\"cfdd285\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The training is aimed at professionals who regularly deal with people in the course of their work and wish to be prepared for situations in which boundaries are crossed or aggression arises.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d41ed43 elementor-widget elementor-widget-heading\" data-id=\"5d41ed43\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The aim of the training is not just to familiarise you with different forms of inappropriate behaviour. Above all, you will learn how to recognise the warning signs at an early stage, respond professionally, and what steps you can take to de-escalate situations as much as possible. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0e4b8b elementor-widget elementor-widget-heading\" data-id=\"f0e4b8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Upon completion, you will receive a certificate as proof that you have completed the online training course.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c60724 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"23c60724\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start online course<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-38b334a9 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38b334a9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2987dfbb\" data-id=\"2987dfbb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-223ea850 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"223ea850\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7256d4c0\" data-id=\"7256d4c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1646f7aa elementor-widget elementor-widget-heading\" data-id=\"1646f7aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SVH-ACCREDITED | 92% PASS RATE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78217f64 elementor-widget elementor-widget-heading\" data-id=\"78217f64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Peace and safety in the workplace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bde32a4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4bde32a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Inappropriate behaviour or aggression can arise unexpectedly. With the right knowledge, you will be able to recognise the warning signs sooner, know how to respond professionally, and play a more active part in creating a safe environment for yourself, your colleagues and others. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f71edd elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"44f71edd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I want to get started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4008c29\" data-id=\"4008c29\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7462fe27 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"7462fe27\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M856-390 570-104q-12 12-27 18t-30 6q-15 0-30-6t-27-18L103-457q-11-11-17-25.5T80-513v-287q0-33 23.5-56.5T160-880h287q16 0 31 6.5t26 17.5l352 353q12 12 17.5 27t5.5 30q0 15-5.5 29.5T856-390ZM513-160l286-286-353-354H160v286l353 354ZM260-640q25 0 42.5-17.5T320-700q0-25-17.5-42.5T260-760q-25 0-42.5 17.5T200-700q0 25 17.5 42.5T260-640Zm220 160Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t20% discount\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tvia De Horecabond\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59deceae elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"59deceae\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u20ac145,-\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIncluding certificate\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b2a0921 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"6b2a0921\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9D1915\"><path d=\"m612-292 56-56-148-148v-184h-80v216l172 172ZM480-80q-83 0-156-31.5T197-197q-54-54-85.5-127T80-480q0-83 31.5-156T197-763q54-54 127-85.5T480-880q83 0 156 31.5T763-763q54 54 85.5 127T880-480q0 83-31.5 156T763-197q-54 54-127 85.5T480-80Zm0-400Zm0 320q133 0 226.5-93.5T800-480q0-133-93.5-226.5T480-800q-133 0-226.5 93.5T160-480q0 133 93.5 226.5T480-160Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t4 to 6 hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSelf-study\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-371daf88 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"371daf88\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M325-111.5q-73-31.5-127.5-86t-86-127.5Q80-398 80-480.5t31.5-155q31.5-72.5 86-127t127.5-86Q398-880 480.5-880t155 31.5q72.5 31.5 127 86t86 127Q880-563 880-480.5T848.5-325q-31.5 73-86 127.5t-127 86Q563-80 480.5-80T325-111.5ZM480-162q26-36 45-75t31-83H404q12 44 31 83t45 75Zm-104-16q-18-33-31.5-68.5T322-320H204q29 50 72.5 87t99.5 55Zm208 0q56-18 99.5-55t72.5-87H638q-9 38-22.5 73.5T584-178ZM170-400h136q-3-20-4.5-39.5T300-480q0-21 1.5-40.5T306-560H170q-5 20-7.5 39.5T160-480q0 21 2.5 40.5T170-400Zm216 0h188q3-20 4.5-39.5T580-480q0-21-1.5-40.5T574-560H386q-3 20-4.5 39.5T380-480q0 21 1.5 40.5T386-400Zm268 0h136q5-20 7.5-39.5T800-480q0-21-2.5-40.5T790-560H654q3 20 4.5 39.5T660-480q0 21-1.5 40.5T654-400Zm-16-240h118q-29-50-72.5-87T584-782q18 33 31.5 68.5T638-640Zm-234 0h152q-12-44-31-83t-45-75q-26 36-45 75t-31 83Zm-200 0h118q9-38 22.5-73.5T376-782q-56 18-99.5 55T204-640Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-learning\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t4 months\u2019 access\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-59549fd1 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59549fd1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c2d2816\" data-id=\"7c2d2816\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3897fe16 elementor-widget elementor-widget-heading\" data-id=\"3897fe16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SVH-ACCREDITED | 92% PASS RATE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b02bf56 elementor-widget elementor-widget-heading\" data-id=\"5b02bf56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Peace and safety in the workplace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7e54b04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e54b04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-70ebd0f8\" data-id=\"70ebd0f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a275fb3 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5a275fb3\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M856-390 570-104q-12 12-27 18t-30 6q-15 0-30-6t-27-18L103-457q-11-11-17-25.5T80-513v-287q0-33 23.5-56.5T160-880h287q16 0 31 6.5t26 17.5l352 353q12 12 17.5 27t5.5 30q0 15-5.5 29.5T856-390ZM513-160l286-286-353-354H160v286l353 354ZM260-640q25 0 42.5-17.5T320-700q0-25-17.5-42.5T260-760q-25 0-42.5 17.5T200-700q0 25 17.5 42.5T260-640Zm220 160Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t20% discount\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tvia De Horecabond\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7fc9c388\" data-id=\"7fc9c388\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10c4558c elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"10c4558c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M480-120 200-272v-240L40-600l440-240 440 240v320h-80v-276l-80 44v240L480-120Zm0-332 274-148-274-148-274 148 274 148Zm0 241 200-108v-151L480-360 280-470v151l200 108Zm0-241Zm0 90Zm0 0Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u20ac145,-\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIncluding certificate\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1bb4641b\" data-id=\"1bb4641b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55020fc2 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"55020fc2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9D1915\"><path d=\"m612-292 56-56-148-148v-184h-80v216l172 172ZM480-80q-83 0-156-31.5T197-197q-54-54-85.5-127T80-480q0-83 31.5-156T197-763q54-54 127-85.5T480-880q83 0 156 31.5T763-763q54 54 85.5 127T880-480q0 83-31.5 156T763-197q-54 54-127 85.5T480-80Zm0-400Zm0 320q133 0 226.5-93.5T800-480q0-133-93.5-226.5T480-800q-133 0-226.5 93.5T160-480q0 133 93.5 226.5T480-160Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t4 to 6 hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSelf-study\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-693f1a92\" data-id=\"693f1a92\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cbe0c5a elementor-position-left elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3cbe0c5a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9C1915\"><path d=\"M325-111.5q-73-31.5-127.5-86t-86-127.5Q80-398 80-480.5t31.5-155q31.5-72.5 86-127t127.5-86Q398-880 480.5-880t155 31.5q72.5 31.5 127 86t86 127Q880-563 880-480.5T848.5-325q-31.5 73-86 127.5t-127 86Q563-80 480.5-80T325-111.5ZM480-162q26-36 45-75t31-83H404q12 44 31 83t45 75Zm-104-16q-18-33-31.5-68.5T322-320H204q29 50 72.5 87t99.5 55Zm208 0q56-18 99.5-55t72.5-87H638q-9 38-22.5 73.5T584-178ZM170-400h136q-3-20-4.5-39.5T300-480q0-21 1.5-40.5T306-560H170q-5 20-7.5 39.5T160-480q0 21 2.5 40.5T170-400Zm216 0h188q3-20 4.5-39.5T580-480q0-21-1.5-40.5T574-560H386q-3 20-4.5 39.5T380-480q0 21 1.5 40.5T386-400Zm268 0h136q5-20 7.5-39.5T800-480q0-21-2.5-40.5T790-560H654q3 20 4.5 39.5T660-480q0 21-1.5 40.5T654-400Zm-16-240h118q-29-50-72.5-87T584-782q18 33 31.5 68.5T638-640Zm-234 0h152q-12-44-31-83t-45-75q-26 36-45 75t-31 83Zm-200 0h118q9-38 22.5-73.5T376-782q-56 18-99.5 55T204-640Z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-learning\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t4 months' access\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad64017 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1ad64017\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Inappropriate behaviour or aggression can arise unexpectedly. With the right knowledge, you will be able to recognise the warning signs sooner, know how to respond professionally, and play a more active part in creating a safe environment for yourself, your colleagues and others. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec0f1d elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"ec0f1d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/wtol-academy.nl\/en\/login-and-checkout\/?add-to-cart=28052\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-66321a25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66321a25\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4dc6d186\" data-id=\"4dc6d186\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58611e8 elementor-widget elementor-widget-heading\" data-id=\"58611e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SVH-ACCREDITED | 92% PASS RATE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5200be5b elementor-widget elementor-widget-heading\" data-id=\"5200be5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4164bc elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"3e4164bc\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-3e4164bc\" data-scroll-on-click=\"no\" data-scroll-speed=\"0\" data-accordion-id=\"3e4164bc\" data-accordion-type=\"accordion\" 300>\n    <div class=\"eael-accordion-list\">\n                <div id=\"what-does-svh-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1041\"><h3 class=\"eael-accordion-tab-title\">What does SVH mean?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1041\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-does-svh-mean\"><p>SVH stands for: Stichting Vakbekwaamheid Hospitality.<br \/>SVH\u2019s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector.   In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. <a href=\"http:\/\/www.svh.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.svh.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"which-level-is-most-suitable-for-me\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1042\"><h3 class=\"eael-accordion-tab-title\">Which level is most suitable for me?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1042\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"which-level-is-most-suitable-for-me\"><p>The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning. <br \/><strong>Below is an overview of the different knowledge levels:<\/strong><br \/>\u2013 Level 1 (Basic)<br \/>\u2013 Level 2 (Intermediate)<br \/>\u2013 Level 3 (Advanced)<br \/>\u2013 Level 4 (Expert)<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"why-should-i-take-an-svh-training\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1043\"><h3 class=\"eael-accordion-tab-title\">Why should I take an SVH Training?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1043\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"why-should-i-take-an-svh-training\"><p>SVH is an independent organisation and places great value on transparency and reliability. That&#8217;s why they have asked the <a href=\"https:\/\/www.examenkamer.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">Foundation Examination Board <\/a>to provide external supervision of all SVH exams. <\/p>\n<p>The Foundation Examination Board is an independent institution that supervises professional qualifying and\/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements. <\/p>\n<p>This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-does-e-learning-game-learning-involve\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1044\"><h3 class=\"eael-accordion-tab-title\">What does E-learning | Game learning involve?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1044\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-does-e-learning-game-learning-involve\"><p>Game learning, that&#8217;s learning through entertainment. By offering information and\/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning\u2502Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.       <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-the-difference-between-svh-sden-and-wset\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1045\"><h3 class=\"eael-accordion-tab-title\">What is the difference between SVH, SDEN and WSET?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1045\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-is-the-difference-between-svh-sden-and-wset\"><p>SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.   <\/p>\n<p><strong>Theoretical and experimental frameworks.<\/strong><br \/>Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.   <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-taking-a-training-course-do-i-have-to-take-an-exam\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1046\"><h3 class=\"eael-accordion-tab-title\">I'm Taking a Training Course, Do I Have to Take an Exam?<\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1046\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"im-taking-a-training-course-do-i-have-to-take-an-exam\"><p>No, that&#8217;s not mandatory! But&#8230; a successful course\/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you&#8217;ll find the various dates for the official SVH exam. For more information about exams, also see <a href=\"https:\/\/www.svh.nl\/\" target=\"_blank\" rel=\"nofollow noopener\">SVH.nl<\/a>  <\/p>\n<p><strong>Theoretical and experimental frameworks.<\/strong><br \/>Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This extra content relates to everything an employee in the hospitality industry needs to know within certain functions in order to be able to give good advice to the guest. But also the hobbyist at home, who wants to know more about wine and food.   <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1047\"><h3 class=\"eael-accordion-tab-title\">I'm an entrepreneur. Are the costs for training tax deductible? <\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1047\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\"><p>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-employee-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1048\"><h3 class=\"eael-accordion-tab-title\">I'm an employee. Are the costs for training tax deductible? <\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1048\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"im-an-employee-are-the-costs-for-training-tax-deductible-\"><p>Study costs are tax-deductible, but there are some conditions attached. The main conditions are:<br \/>1) The study costs you incur must be related to earning your income.<br \/>2) You can acquire a better position within the company where you work with this wine study.<br \/>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a> <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-a-complaint-what-should-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1049\"><h3 class=\"eael-accordion-tab-title\">I have a complaint. What should I do? <\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-1049\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"i-have-a-complaint-what-should-i-do-\"><p><strong>Do you have a complaint?<\/strong><br \/>If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction.  See also our general terms and conditions. <br \/><strong>Description of your complaint<\/strong><br \/>Clearly state in the letter or email what the complaint is and\/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here  <br \/><strong>Response within 6 weeks<\/strong><br \/>The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest. <br \/><strong>Disagree with management&#8217;s response<\/strong><br \/>Do you disagree with the management&#8217;s response? Then you can turn to the court. In certain cases you can turn to the <a href=\"https:\/\/www.degeschillencommissie.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">disputes committee.<\/a>  <br \/><strong>Binding decision<\/strong><br \/>The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.  <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"my-question-hasnt-been-answered-what-can-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-10410\"><h3 class=\"eael-accordion-tab-title\">My question hasn't been answered. What can I do? <\/h3><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><\/div><div id=\"elementor-tab-content-10410\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"my-question-hasnt-been-answered-what-can-i-do-\"><p>Leave your details here and we&#8217;ll contact you within one business day.<br \/>You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We&#8217;re happy to help you.  <\/p>\n<\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61365d1d elementor-align-center elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"61365d1d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#9D1915\"><path d=\"m256-240-56-56 384-384H240v-80h480v480h-80v-344L256-240Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Alle veelgestelde vragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6844585d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6844585d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f4dd779\" data-id=\"1f4dd779\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65fc09ca elementor-widget elementor-widget-heading\" data-id=\"65fc09ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FOOD | WINE | HOSPITALITY<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ddecae0 elementor-widget elementor-widget-heading\" data-id=\"7ddecae0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Inappropriate behaviour and Dealing with Aggression<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1351cb2 elementor-widget elementor-widget-shortcode\" data-id=\"1351cb2\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <style>\n        .reHover:hover\n        {\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        .reHover{\n            fill: #9d1915;\n            background-color: #9d1915 !important;\n            color: #ffffff;\n        }\n\n        [type=\"submit\"]:hover{\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        [type=\"submit\"]\n        {\n            border-radius: 25px;\n            border: 1px solid #9d1915 !important;\n        }\n        .custom-product-price {\n            font-size: 18px;\n            font-weight: bold;\n            margin-bottom: 10px;\n        }\n    <\/style>\n\n    <form class=\"custom_add_to_cart_form\" method=\"post\">\n      <!--    <div class=\"custom-product-price\">Kosten: <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>145,00<\/bdi><\/span><\/div> -->\n\n        <input type=\"hidden\" name=\"add-to-cart\" value=\"28052\">\n        <input type=\"hidden\" name=\"custom_product_note\" value=\"Online  \">\n        <button  type=\"submit\" class=\"reHover\">\n            <a class=\"elementor-button-link elementor-size-sm reHover\" >\n\n            <span class=\"elementor-button-content-wrapper\">\n              \n              <span class=\"elementor-button-text\">Meld je aan<\/span>\n              <span class=\"elementor-button-icon\">\n                  <i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\n               <\/span>\n           <\/span>\n\n            <\/a>\n        <\/button>\n    <\/form>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-38331bd9 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38331bd9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c7b3bcc\" data-id=\"3c7b3bcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78fd3519 elementor-widget elementor-widget-heading\" data-id=\"78fd3519\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROGRAM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3450a7 elementor-widget elementor-widget-text-editor\" data-id=\"2d3450a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Learning to effectively tackle inappropriate behaviour and aggression<\/strong><\/p><p>Unfortunately, inappropriate behaviour and aggression can occur in many environments. Whether you work in education, health care, security, or any other sector that involves regular interaction with the public, it is essential to handle this interaction effectively. WTOL is therefore proud to present the e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019. This fully digital program offers you the opportunity to acquire all the necessary knowledge and skills in this field at your own pace and convenience.   <\/p><h3><strong>The content of our e-learning programme<\/strong><\/h3><p>With our e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019, you gain access to seven chapters packed with valuable information and practical tips. Each chapter covers specific aspects of inappropriate behaviour and aggression, ensuring that after completing the program, you can act with greater confidence when such situations arise. <\/p><ol><li>Chapter 1: Recognising inappropriate behaviour<\/li><li>Chapter 2: Types of aggressive behaviour<\/li><li>Chapter 3: The impact of inappropriate behaviour on victims<\/li><li>Chapter 4: Dealing with verbal aggression<\/li><li>Chapter 5: De-escalating physical aggression<\/li><li>Chapter 6: Legal aspects and procedures<\/li><li>Chapter 7: Preventive measures for inappropriate behaviour and aggression<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91fede1 elementor-widget elementor-widget-heading\" data-id=\"91fede1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why choose E-learning? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06211b elementor-widget elementor-widget-text-editor\" data-id=\"a06211b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our e-learning program offers several advantages over traditional training methods:<\/p><ol><li>Flexibility: You can follow the program wherever and whenever it suits you, on any device with an internet connection.<\/li><li>Own pace: You decide how quickly you progress through the chapters, allowing you to take the time to absorb the information and formulate any questions.<\/li><li>Interactive: Our e-learning module is filled with interactive elements such as quizzes and case studies, ensuring you are actively involved in the learning process<\/li><li>Resource accessibility: After completing the e-learning program, you can always refer back to the content for a quick refresher or further in-depth study.<\/li><\/ol><p><strong>Enhance your professionalism with WTOL E-learning<\/strong><\/p><p>Inappropriate behaviour and aggression can have a significant impact on both individuals and organisations. By equipping yourself with the proper knowledge and skills, you can make a positive contribution to creating a safe and harmonious environment. WTOL\u2019s e-learning program \u2018Dealing with Inappropriate Behaviour and Aggression\u2019 has been specifically designed to provide you with the necessary tools.  <\/p><p>Don&#8217;t wait any longer; take the first step today towards effectively dealing with inappropriate behaviour and aggression with our e-learning program. The e-learning works on desktop, tablet and mobile devices, allowing you to <strong>study wherever and whenever<\/strong> it suits you. <\/p><p>E-learning licence duration: The licence for the e-learning program is valid for 4 months. After this period, the licence will expire automatically. <\/p><p>Still have doubts? Then take a<a href=\"https:\/\/staging.wtol-academy.nl\/wtol-academy-ontdekken-2\/\"> <span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">FREE look at our e-learning modules first.<\/span><\/span><\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-69237f6a\" data-id=\"69237f6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-1c5178d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c5178d6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f7e4ec9\" data-id=\"1f7e4ec9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c1a1051 elementor-widget elementor-widget-heading\" data-id=\"5c1a1051\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-441c512b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"441c512b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Membership discount<br \/>The Horecabond 20% <\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user-graduate\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Self-study: 4 -6 hours<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> \u20ac145,-<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VAT exempt 0.0%<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-globe\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dutch<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-signal\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certificate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6111eac elementor-widget elementor-widget-shortcode\" data-id=\"6111eac\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <style>\n        .reHover:hover\n        {\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        .reHover{\n            fill: #9d1915;\n            background-color: #9d1915 !important;\n            color: #ffffff;\n        }\n\n        [type=\"submit\"]:hover{\n            background-color: #ffffff !important;\n            color: #9d1915 !important;\n        }\n\n        [type=\"submit\"]\n        {\n            border-radius: 25px;\n            border: 1px solid #9d1915 !important;\n        }\n        .custom-product-price {\n            font-size: 18px;\n            font-weight: bold;\n            margin-bottom: 10px;\n        }\n    <\/style>\n\n    <form class=\"custom_add_to_cart_form\" method=\"post\">\n      <!--    <div class=\"custom-product-price\">Kosten: <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>145,00<\/bdi><\/span><\/div> -->\n\n        <input type=\"hidden\" name=\"add-to-cart\" value=\"28052\">\n        <input type=\"hidden\" name=\"custom_product_note\" value=\"Online  \">\n        <button  type=\"submit\" class=\"reHover\">\n            <a class=\"elementor-button-link elementor-size-sm reHover\" >\n\n            <span class=\"elementor-button-content-wrapper\">\n              \n              <span class=\"elementor-button-text\">Meld je aan<\/span>\n              <span class=\"elementor-button-icon\">\n                  <i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\n               <\/span>\n           <\/span>\n\n            <\/a>\n        <\/button>\n    <\/form>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9961674 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9961674\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-33884e0\" data-id=\"33884e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de2f8ce elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"de2f8ce\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-coins\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVAT exempt 0.0%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGood to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0856b1c\" data-id=\"0856b1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d258720 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"d258720\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMember discount The Horecabond 20%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tA member of The Horecabond? Enjoy a 20% discount on our courses. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-61d87d7\" data-id=\"61d87d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08d8477 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"08d8477\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t50% discount on Entree Magazine\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSign up for the course and receive a subscription to Entree Magazine at a 50% discount.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-40e29f54 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e29f54\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74631101\" data-id=\"74631101\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18f9ddc2 elementor-widget elementor-widget-heading\" data-id=\"18f9ddc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7540e7ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7540e7ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f216265\" data-id=\"f216265\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58ae9d9 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"58ae9d9\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-58ae9d9\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"58ae9d9\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"what-does-svh-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9291\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What does SVH mean?<\/h3><\/div><div id=\"elementor-tab-content-9291\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"what-does-svh-mean\"><p>SVH stands for: Stichting Vakbekwaamheid Horeca (Foundation for Professional Competence in Hospitality). SVH&#8217;s core objective is to increase professional competence in the hospitality industry. Together with partners from hospitality education and the business community, SVH develops (digital) learning materials and teaching methods for (vocational) education, trainers and entrepreneurs. SVH guarantees knowledge by administering exams and provides insight into the range of training courses available for the hospitality industry.   In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. <a href=\"http:\/\/www.svh.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.svh.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"which-level-is-most-suitable-for-me\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-9292\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">Which level is most suitable for me?<\/h3><\/div><div id=\"elementor-tab-content-9292\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"which-level-is-most-suitable-for-me\"><p>The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning. <br \/><strong>Below is an overview of the different knowledge levels:<\/strong><br \/>\u2013 Level 1 (Basic)<br \/>\u2013 Level 2 (Intermediate)<br \/>\u2013 Level 3 (Advanced)<br \/>\u2013 Level 4 (Expert)<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"why-should-i-take-an-svh-training\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-9293\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">Why should I take an SVH Training?<\/h3><\/div><div id=\"elementor-tab-content-9293\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"why-should-i-take-an-svh-training\"><p>SVH is an independent organisation and places great value on transparency and reliability. That&#8217;s why they have asked the <a href=\"https:\/\/www.examenkamer.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">Foundation Examination Board <\/a>to provide external supervision of all SVH exams. <\/p>\n<p>The Foundation Examination Board is an independent institution that supervises professional qualifying and\/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements. <\/p>\n<p>This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.<\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-does-e-learning-game-learning-involve\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-9294\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What does E-learning | Game learning involve?<\/h3><\/div><div id=\"elementor-tab-content-9294\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-does-e-learning-game-learning-involve\"><p>Game learning, that&#8217;s learning through entertainment. By offering information and\/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning\u2502Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.       <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-is-the-difference-between-svh-sden-and-wset\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-9295\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">What is the difference between SVH, SDEN and WSET?<\/h3><\/div><div id=\"elementor-tab-content-9295\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"what-is-the-difference-between-svh-sden-and-wset\"><p>SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.   <\/p>\n<p><strong>Theoretical and experimental frameworks.<\/strong><br \/>Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.   <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-taking-a-training-course-do-i-have-to-take-an-exam\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-9296\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm Taking a Training Course, Do I Have to Take an Exam?<\/h3><\/div><div id=\"elementor-tab-content-9296\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"im-taking-a-training-course-do-i-have-to-take-an-exam\"><p>No, that&#8217;s not mandatory! But&#8230; a successful course\/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you&#8217;ll find the various dates for the official SVH exam. For more information about exams, also see <a href=\"https:\/\/www.svh.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">SVH.nl<\/a>   <\/p>\n<p><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Theoretical and experimental frameworks.<\/span><\/span><\/strong><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.   <\/span><\/span><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-9297\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an entrepreneur. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-9297\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"im-an-entrepreneur-are-the-costs-for-training-tax-deductible-\"><p>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a><\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"im-an-employee-are-the-costs-for-training-tax-deductible-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-9298\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I'm an employee. Are the costs for training tax deductible? <\/h3><\/div><div id=\"elementor-tab-content-9298\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"im-an-employee-are-the-costs-for-training-tax-deductible-\"><p>Study costs are tax-deductible, but there are some conditions attached. The main conditions are:<br \/>1) The study costs you incur must be related to earning your income.<br \/>2) You can acquire a better position within the company where you work with this wine study.<br \/>Check the current rules regarding deduction of study costs at <a href=\"http:\/\/www.belastingdienst.nl\" rel=\"nofollow noopener\" target=\"_blank\">www.belastingdienst.nl<\/a> <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-have-a-complaint-what-should-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-9299\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">I have a complaint. What should I do? <\/h3><\/div><div id=\"elementor-tab-content-9299\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"i-have-a-complaint-what-should-i-do-\"><p><strong>Do you have a complaint?<\/strong><br \/>If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction.  See also our general terms and conditions. <br \/><strong>Description of your complaint<\/strong><br \/>Clearly state in the letter or email what the complaint is and\/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here  <br \/><strong>Response within 6 weeks<\/strong><br \/>The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest. <br \/><strong>Disagree with management&#8217;s response<\/strong><br \/>Do you disagree with the management&#8217;s response? Then you can turn to the court. In certain cases you can turn to the <a href=\"https:\/\/www.degeschillencommissie.nl\/\" rel=\"nofollow noopener\" target=\"_blank\">disputes committee.<\/a>  <br \/><strong>Binding decision<\/strong><br \/>The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.  <\/p>\n<\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"my-question-hasnt-been-answered-what-can-i-do-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-92910\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus-square\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus-square\"><\/i><\/span><h3 class=\"eael-accordion-tab-title\">My question hasn't been answered. What can I do? <\/h3><\/div><div id=\"elementor-tab-content-92910\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"my-question-hasnt-been-answered-what-can-i-do-\"><p>Leave your details here and we&#8217;ll contact you within one business day.<br \/>You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We&#8217;re happy to help you.  <\/p>\n<\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-5f9fc095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f9fc095\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-72695409\" data-id=\"72695409\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-39d06e5f\" data-id=\"39d06e5f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-398f50f9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"398f50f9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ALL FREQUENTLY ASKED QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-52aa2a14\" data-id=\"52aa2a14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unfortunately, inappropriate behaviour and aggression can occur in many environments. Whether you work in education, health care, security, or any other sector that involves regular interaction with the public, it is essential to handle this interaction effectively.  <\/p>\n","protected":false},"author":2,"featured_media":42633,"parent":37435,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"opleidingstype":[1108],"niveau":[1109],"thema":[1286],"duur":[1112],"prijs":[1115],"class_list":["post-43985","page","type-page","status-publish","has-post-thumbnail","hentry","opleidingstype-online","niveau-beginner","thema-inappropriate-behaviour","duur-1-dag","prijs-1115"],"acf":[],"_links":{"self":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/comments?post=43985"}],"version-history":[{"count":3,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43985\/revisions"}],"predecessor-version":[{"id":51442,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/43985\/revisions\/51442"}],"up":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/pages\/37435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media\/42633"}],"wp:attachment":[{"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/media?parent=43985"}],"wp:term":[{"taxonomy":"opleidingstype","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/opleidingstype?post=43985"},{"taxonomy":"niveau","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/niveau?post=43985"},{"taxonomy":"thema","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/thema?post=43985"},{"taxonomy":"duur","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/duur?post=43985"},{"taxonomy":"prijs","embeddable":true,"href":"https:\/\/wtol-academy.nl\/en\/wp-json\/wp\/v2\/prijs?post=43985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}