SVH ERKEND | 98% VAN ONZE STUDENTEN BEVEELT ONS AAN

FOOD | WINE | HOSPITALITY

Emergency Response Officer (ERO)

PROGRAM

Act as every second counts! (incl. NIBHV certificaat)

Do you have employees? Then according to the Working Conditions Act (Arbowet), you are obliged to always have at least one
Emergency Response Officer (ERO) is present within your organisation. An ERO is responsible for fighting a fire as it starts, providing first aid, and guiding an evacuation. During this practical and interactive ERO training course, participants learn to act quickly and effectively in emergency situations. From CPR with an AED to firefighting and evacuation, everything is covered.

Why take an emergency response training course?

An emergency can occur at any moment. Whether it concerns a colleague who falls ill or a fire breaking out, well-trained emergency response officers (EROs) can save lives. This course prepares your employees to act with confidence and calm in critical situations. Afterwards, they know exactly how to react to an incident, so that the safety of everyone within the company is guaranteed.

For whom?

What do you learn during the training sessions?

The training consists of two main parts: First Aid and Firefighting & Evacuation.

  • Alarming and general emergency response rules
  • CPR and the use of an AED
  • Treatment of external wounds (burns, eye injuries, bruises)
  • Insight into fire and the dangers involved in fire
  • Initial firefighting
  • Supervising a safe evacuation

The training includes practical exercises, demonstrations, and realistic scenarios, so participants can immediately apply what they have learned

Benefits

FREQUENTLY ASKED QUESTIONS

Which level is most suitable for me?

The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning.
Below is an overview of the different knowledge levels:
– Level 1 (Basic)
– Level 2 (Intermediate)
– Level 3 (Advanced)
– Level 4 (Expert)

What does E-learning | Game learning involve?

Game learning, that’s learning through entertainment. By offering information and/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning│Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.

I'm Taking a Training Course, Do I Have to Take an Exam?

No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl

Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.

I'm an entrepreneur. Are the costs for training tax deductible?

Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I'm an employee. Are the costs for training tax deductible?

Study costs are tax deductible but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I have a complaint. What should I do?

Do you have a complaint?
If you have a complaint about our services, please submit it to the management of WTOL Academy BV. We do our utmost to resolve your complaint to your satisfaction. See also our terms and conditions
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.

My question hasn't been answered. What can I do?

Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.

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