SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
FOOD | WINE | HOSPITALITY
How do you respond professionally when tension, inappropriate behavior, or aggression arises? During the “Dealing with Aggression” training, you’ll learn to recognize warning signs early, set clear boundaries, and prevent escalation as much as possible.
20% discount
via De Horecabond
€475,-
including certificate
1 training day
Min. 8 participants
2 languages
Dutch or English
During the training, you will learn to recognize undesirable and aggressive behavior and will be provided with practical techniques for dealing professionally with tension and difficult situations.
You will learn to recognize the signs of inappropriate, aggressive, and boundary-crossing behavior early on.
You'll learn to recognize the difference between tension, frustration, and actual escalation.
You'll practice verbal and nonverbal communication and learn how your own communication affects a tense situation.
You'll learn how to set boundaries in a clear and professional manner without allowing a situation to escalate unnecessarily.
You'll be given practical techniques you can use to try to reduce stress and regain control of a situation.
You'll practice using familiar situations, real-life examples, and role-playing exercises so you can learn how to respond in different situations.
This training is intended for employees and teams who have direct contact with guests, customers, clients, or visitors in the course of their work and may encounter resistance, tension, inappropriate behavior, or aggression.
The training isn't just about knowing what to do, but above all about being able to actually put it into practice. In a safe learning environment, you'll practice scenarios you might encounter on the job. The trainer will provide specific feedback on your communication and responses, helping you learn to act with increasing awareness.
SVH-ACCREDITED | 92% PASS RATE
Being well-prepared can make the difference between further escalation and restoring calm. During the training, employees learn to recognize inappropriate behavior sooner and are given practical tools to respond professionally.
20% discount
via De Horecabond
€475,-
Including certificate
1 training day
Minimum of 8 participants
Two language options
Dutch or English
SVH-ACCREDITED | 92% PASS RATE
20% discount
via De Horecabond
€475,-
Including certificate
1 training day
Min. 8 participants
Two language options
Dutch or English
Being well-prepared can make the difference between further escalation and restoring calm. During the training, employees learn to recognize inappropriate behavior sooner and are given practical tools to respond professionally.
SVH-ACCREDITED | 92% PASS RATE
This training is suitable for employees and teams who may encounter inappropriate behavior, tensions, or aggressive situations in their work. This includes organizations in the food service, healthcare, retail, hospitality, and service industries.
Among other things, participants learn to recognize aggressive behavior early on, communicate professionally, set boundaries, and apply de-escalation techniques in difficult situations.
Yes, the training is highly versatile and is well-suited to industries where employees have direct contact with guests, customers, clients, or visitors.
Yes, the training can be tailored to your organization, work environment, and real-world situations. As a result, the content can be applied directly in the workplace.
Yes, the training is designed to be practical and includes exercises, real-world examples, and role-playing. This way, participants not only learn the theory but also how to act in real-life situations.
Yes, this training can also be provided in-house. This is ideal if you want to train multiple employees at the same time within your own work environment.
The training is offered in Haarlem, Amsterdam, Den Bosch, Woerden, and Eindhoven, among other locations. In-company training at your location is also available.
The duration of the training depends on the content, the group, and the desired format. We tailor it to your organization’s learning objectives.
The training boosts employees’ self-confidence, helps prevent escalations, and contributes to a calmer, safer, and more professional work environment.
Please feel free to contact us for more information or a customized proposal. We’d be happy to work with you to design a training program that suits your organization.
Wil je medewerkers beter voorbereiden op ongewenst gedrag, spanningen of agressieve situaties op de werkvloer? Met deze training leren zij hoe ze professioneel reageren, escalatie voorkomen en rust bewaren in lastige momenten.
Of het nu gaat om verbale agressie, dreigend gedrag, emotionele spanning of fysieke confrontatie: medewerkers krijgen praktische handvatten om veilig, kalm en doeltreffend te handelen.
Onze trainingen worden op meerdere locaties in Nederland verzorgd, waaronder Haarlem, Amsterdam, Den Bosch, Woerden en Eindhoven. Zo is er vaak een locatie in de buurt en kunnen medewerkers deelnemen op een plek die praktisch en goed bereikbaar is. Organiseer je liever een incompany training? Dan verzorgen we de training ook op locatie, afgestemd op jullie organisatie en werksituatie.
In sectoren zoals horeca, zorg, retail en dienstverlening krijgen medewerkers regelmatig te maken met ongewenst gedrag of agressie. De manier waarop zij daarop reageren, bepaalt vaak of een situatie escaleert of juist onder controle blijft.
Met de juiste training leren medewerkers:
Resultaat: meer zelfvertrouwen, meer controle in lastige situaties en een veiligere werkomgeving.
Deze training is praktisch, interactief en gericht op herkenbare situaties uit de eigen werkomgeving. Deelnemers leren niet alleen de theorie, maar oefenen ook actief met gedrag, communicatie en reactie onder spanning.
Onderwerpen die aan bod komen:
De training is geschikt voor medewerkers en teams die in hun werk te maken kunnen krijgen met spanningen, weerstand, ongewenst gedrag of agressie.
Denk bijvoorbeeld aan organisaties in:
Onze ervaren trainers zorgen voor een veilige leeromgeving waarin deelnemers actief oefenen en gerichte feedback krijgen. Daardoor groeit niet alleen de kennis, maar ook het vertrouwen om in echte situaties effectief te handelen.
De training is gericht op gedrag in de praktijk. Geen overbodige theorie, maar concrete vaardigheden waar medewerkers direct mee aan de slag kunnen.
Na afloop hebben deelnemers meer grip op spannende situaties en weten zij beter hoe zij professioneel kunnen reageren zonder onnodig olie op het vuur te gooien.
De opbrengst:
Elke werkomgeving vraagt om een andere aanpak. Daarom stemmen we deze training af op de praktijk van jouw organisatie. De inhoud, voorbeelden en oefeningen sluiten aan op situaties die medewerkers daadwerkelijk kunnen tegenkomen in hun werk.
Zo wordt de training niet alleen leerzaam, maar vooral direct toepasbaar.
Wil je deze training inzetten binnen jouw organisatie? We denken graag mee over een aanpak die past bij jullie werksituatie, team en leerdoelen.
Vraag een training op maat aan
Good to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.
A member of The Horecabond? Enjoy a 20% discount on our courses.
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This training is suitable for employees and teams who may encounter inappropriate behavior, tensions, or aggressive situations in their work. This includes organizations in the food service, healthcare, retail, hospitality, and service industries.
Among other things, participants learn to recognize aggressive behavior early on, communicate professionally, set boundaries, and apply de-escalation techniques in difficult situations.
Yes, the training is highly versatile and is well-suited to industries where employees have direct contact with guests, customers, clients, or visitors.
Yes, the training can be tailored to your organization, work environment, and real-world situations. As a result, the content can be applied directly in the workplace.
Yes, the training is designed to be practical and includes exercises, real-world examples, and role-playing. This way, participants not only learn the theory but also how to act in real-life situations.
Yes, this training can also be provided in-house. This is ideal if you want to train multiple employees at the same time within your own work environment.
De training wordt onder andere verzorgd in Haarlem, Amsterdam, Den Bosch, Woerden en Eindhoven. Daarnaast is incompany training op locatie ook mogelijk.
The duration of the training depends on the content, the group, and the desired format. We tailor it to your organization’s learning objectives.
The training boosts employees’ self-confidence, helps prevent escalations, and contributes to a calmer, safer, and more professional work environment.
Please feel free to contact us for more information or a customized proposal. We’d be happy to work with you to design a training program that suits your organization.
