SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
FOOD | WINE | HOSPITALITY
Do you want to improve the guest experience and increase the average spend per guest? During the SVH Hospitality training course, your team will learn to understand guests better, offer professional advice and make the most of every point of contact.
20% discount
via De Horecabond
In-company
tailored quote
1 training day
Min. 12 participants
2 languages
Dutch or English
During the training, your team will learn how communication, advice and a guest-focused approach contribute to a better guest experience. Participants will be given practical techniques that can be applied straight away on the shop floor.
Staff learn to communicate more mindfully with guests and discover how their communication style affects the overall guest experience.
The team learns how to advise guests professionally and how to capitalise on sales opportunities in a welcoming manner.
Staff learn to ask the right questions to better identify guests’ wishes and expectations.
The team learns to recognise conscious and unconscious needs and to respond to them appropriately during interactions.
Staff discover how their attitude, demeanour and body language influence their interactions with guests.
The team learns how every point of contact can be used to make a positive impression, provide extra service and make guests feel welcome.
The SVH Hospitality training course is designed for entire teams working in restaurants, cafés, hotels, beach pavilions, outdoor dining areas and other hospitality organisations.
Because the whole team takes part, everyone develops the same approach to hospitality, service and a guest-focused way of working. This makes it easier to apply the techniques learnt together after the training.
The SVH Hospitality training takes place in-house and is tailored to your organisation’s specific circumstances, guests and objectives. During the training day, the team will actively work through familiar situations from their day-to-day work.
SVH-accredited
Equip your team with the skills to deliver better service, exceed expectations and enhance the guest experience with training tailored to your organisation.
20% discount
via De Horecabond
In-company
Custom quote
1 training day
Min. 12 participants
Two language options
Dutch or English
A better guest experience and teamwork
20% discount
via De Horecabond
In-company
Custom quote
1 training day
Min. 12 participants
Two language options
Dutch or English
Equip your team with the skills to deliver better service, exceed expectations and enhance the guest experience with training tailored to your organisation.
SVH-ACCREDITED | 92% PASS RATE
SVH stands for: Stichting Vakbekwaamheid Hospitality.
SVH’s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl
SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.
The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.
This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.
No, this training course focuses on practical skills and team development.
Many companies record this course as training or development costs. For specific tax-related queries, it is best to contact your bookkeeper or accountant.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Yes, the training can be organised for teams within a single company or at a single location.
Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.
Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.
Wil je de gastbeleving verbeteren én de besteding per gast verhogen? Met de SVH Hospitality training ontwikkelt je team de vaardigheden om gasten beter te begrijpen, professioneel te adviseren en een gastvrije ervaring te creëren die gasten onthouden.
Deze inspirerende trainingsdag combineert hospitality, gastgerichtheid en teambuilding. Het resultaat: een sterker team, betere service en een hogere gasttevredenheid.
Veel bedrijven zien na deze training een structureel hogere gemiddelde besteding per gast.
De hospitality training is een interactieve en praktijkgerichte trainingsdag waarin medewerkers actief aan de slag gaan met gastvrijheid, communicatie en gastgericht werken.
Tijdens een bezoek hebben medewerkers vaak 17 tot 20 contactmomenten met een gast. Elk van deze momenten is een kans om:
In deze training leren teams hoe zij deze momenten optimaal kunnen benutten.
Na de hospitality training:
Veel bedrijven ervaren na de training:
Een belangrijk onderdeel van de training is bewust gastheerschap. Hierbij kijken we naar de psychologie achter gastgedrag en hoe medewerkers hier professioneel op kunnen inspelen.
Door bewust om te gaan met communicatie en gastcontact kunnen teams een sterkere beleving creëren voor gasten.
Tijdens dit onderdeel behandelen we onder andere:
Het doel is altijd hetzelfde: gastvrij adviseren zonder opdringerig te verkopen.
De trainingsdag bestaat uit verschillende onderdelen en werkvormen, waardoor de training dynamisch en inspirerend blijft.
Onder andere:
Na afloop kan het team direct aan de slag met de geleerde technieken in de dagelijkse praktijk.
Deze hospitality training is ook beschikbaar als speciale terrasvariant.
Hierin ligt de focus op:
Ideaal voor bedrijven die hun team willen voorbereiden op een succesvol terras- of zomerseizoen.
De SVH Hospitality training is geschikt voor:
De training kan worden gevolgd door het volledige team, waardoor iedereen dezelfde visie op gastvrijheid en service ontwikkelt.
Good to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.
A member of The Horecabond? Enjoy a 20% discount on our courses.
Sign up for the course and receive a subscription to Entree Magazine at a 50% discount.
SVH stands for: Stichting Vakbekwaamheid Hospitality.
SVH’s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl
SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.
The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.
This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.
No, this training course focuses on practical skills and team development.
Many companies record this course as training or development costs. For specific tax-related queries, it is best to contact your bookkeeper or accountant.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Ja, de training kan worden georganiseerd voor teams binnen één bedrijf of locatie.
Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.
Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.
