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FOOD | WINE | HOSPITALITY

Emergency Response Officer (ERO) Course

When an emergency arises, every second counts. During the emergency response training course, you’ll learn how to respond quickly and effectively in the event of an accident, fire, or evacuation.

20% discount

via De Horecabond

€395,-

NIBHV certificate

1 training day

10 am until 4 pm

2 languages

Dutch or English

What you'll learn at the
ERO Course

During the course, you will develop the key skills needed to act quickly and effectively as a company emergency responder in emergency situations.

Emergency notification and first aid procedures

You will learn how to properly raise the alarm in an emergency and what general rules are important when providing assistance.

CPR and AED

You'll practice CPR and learn how to use an AED if someone goes into cardiac arrest.

First aid for injuries

You will learn how to treat external wounds and injuries, including burns, eye injuries, and bruises.

Recognizing fire and fire hazards

You will gain insight into how fires start and spread, and learn about the risks and hazards involved.

Fighting a fire in its early stages

You'll learn how to safely extinguish a small fire and become familiar with the use of various fire extinguishers.

Supervising a safe evacuation

You'll learn how to safely and efficiently guide people out of a building in an emergency.

Mandatory first aid course for the hospitality industry

Under the Working Conditions Act, every employer must organize an emergency response team and designate one or more emergency response team members. The number of emergency response team members required depends on the size of the organization and the risks identified in the Risk Inventory and Assessment (RI&E). It is therefore important that your organization has a sufficient number of well-trained employees available to take immediate action in the event of an emergency.

After completing the course, you will be able to administer first aid, perform CPR, use an AED, fight a small fire, and supervise a safe evacuation. Upon successful completion, you will receive the recognized NIBHV certificate.

First Aid and Emergency Response Course for Hospitality: Safety as an Essential Part of Hospitality
Practical and flexible learning

Emergency response certificate in one day of training

You learn first aid primarily by doing. During the course, lectures, demonstrations, and hands-on exercises are alternated. You practice with realistic emergency scenarios, so that you not only know what to do, but also experience how to act calmly and purposefully when something actually happens.

SVH-ACCREDITED | 92% PASS RATE

Being prepared for emergencies

In the event of a fire, an accident, or an evacuation, immediate action is required. With well-trained emergency response team members, you can ensure that employees know what to do until professional emergency responders arrive.

20% discount

via De Horecabond

€395,-

Including NIBHV certificate

1 training day

From 10 am to 4 pm

Two language options

Dutch or English

SVH-ACCREDITED | 92% PASS RATE

Being prepared for emergencies

20% discount

via De Horecabond

€395,-

NIBHV certificate

1 training day

10 am until 4 pm

Two language options

Dutch or English

In the event of a fire, an accident, or an evacuation, immediate action is required. With well-trained emergency response team members, you can ensure that employees know what to do until professional emergency responders arrive.

SVH-ACCREDITED | 92% PASS RATE

Frequently asked questions

Which level is most suitable for me?

The emergency response training course is suitable for employees with no prior emergency response experience, as well as for companies that want to refresh their emergency response knowledge.

Do I have to take an exam?

De training bevat praktische oefeningen en toetsmomenten om te beoordelen of deelnemers de vaardigheden beheersen.

I'm an entrepreneur. Are the costs for training tax deductible?

Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I'm an employee. Are the costs for training tax deductible?

Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I have a complaint. What should I do?

Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.

My question hasn't been answered. What can I do?

Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.

FOOD | WINE | HOSPITALITY

Bedrijfshulpverlening (BHV) cursus

Wanneer er een noodsituatie ontstaat op de werkvloer, telt elke seconde. Met de BHV cursus (Bedrijfshulpverlening) leren medewerkers hoe zij snel en effectief kunnen handelen bij incidenten zoals brand, een ongeval of een ontruiming.

Tijdens deze praktijkgerichte BHV-training ontwikkelen deelnemers de vaardigheden om eerste hulp te verlenen, een beginnende brand te bestrijden en collega’s veilig te evacueren. Na afloop ontvangen deelnemers een erkend BHV-certificaat.

Waarom een BHV training volgen?

Volgens de Arbowet moet elke organisatie beschikken over voldoende opgeleide bedrijfshulpverleners. Dit betekent dat er altijd één of meerdere BHV’ers aanwezig moeten zijn die kunnen handelen bij een noodsituatie.

Een goed opgeleide BHV’er kan:

  • snel eerste hulp verlenen bij ongevallen

  • adequaat reageren bij brand

  • een veilige ontruiming begeleiden

  • paniek voorkomen en overzicht bewaren

Door medewerkers op te leiden tot BHV’er verhoog je de veiligheid binnen je organisatie en zorg je ervoor dat iedereen weet wat hij of zij moet doen wanneer er iets misgaat.

Praktijkgerichte BHV cursus

De BHV-training is interactief en praktijkgericht. Deelnemers oefenen realistische situaties, zodat zij in een echte noodsituatie rustig en doelgericht kunnen handelen.

Tijdens de training komen onder andere de volgende situaties aan bod:

  • reanimatie en het gebruik van een AED

  • eerste hulp bij verwondingen

  • brand herkennen en bestrijden

  • veilig ontruimen van een gebouw

Door middel van praktijkoefeningen, demonstraties en scenario’s leren deelnemers de theorie direct toe te passen.

Wat leer je tijdens de BHV training?

De cursus bestaat uit twee hoofdonderdelen: Eerste Hulp en Brandbestrijding & Ontruiming.

Eerste hulp

Tijdens dit onderdeel leren deelnemers hoe zij eerste hulp verlenen bij verschillende soorten incidenten.

Onderwerpen zijn onder andere:

  • alarmeren en algemene hulpverleningsregels

  • reanimatie en het gebruik van een AED

  • behandelen van uitwendige wonden

  • omgaan met brandwonden, oogletsels en kneuzingen

  • stabiliseren van slachtoffers totdat professionele hulp arriveert

Brandbestrijding en ontruiming

In dit onderdeel leren deelnemers hoe zij een beginnende brand herkennen en bestrijden, en hoe zij een gebouw veilig kunnen ontruimen.

Onderwerpen zijn onder andere:

  • inzicht in brand en brandontwikkeling

  • risico’s en gevaren bij brand

  • bestrijden van een beginnende brand

  • gebruik van blusmiddelen

  • begeleiden van een veilige ontruiming

Voor wie is deze BHV cursus bedoeld?

De BHV cursus is geschikt voor organisaties die willen voldoen aan de Arbowet-verplichting voor bedrijfshulpverlening.

De training is bedoeld voor:

  • medewerkers die BHV’er worden binnen het bedrijf

  • leidinggevenden die verantwoordelijk zijn voor veiligheid

  • teams die voorbereid willen zijn op noodsituaties

De cursus kan ook op maat worden georganiseerd voor jouw organisatie.

Resultaat: erkend BHV certificaat

Na succesvolle deelname ontvangen deelnemers het BHV-certificaat. Hiermee tonen zij aan dat zij beschikken over de kennis en vaardigheden om op te treden als bedrijfshulpverlener.

Veel organisaties herhalen de training jaarlijks om kennis en vaardigheden actueel te houden.

Benefits

VAT exempt 0.0%

Good to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.

Member discount The Horecabond 20%

A member of The Horecabond? Enjoy a 20% discount on our courses.

50% discount on Entree Magazine

Sign up for the course and receive a subscription to Entree Magazine at a 50% discount.

FREQUENTLY ASKED QUESTIONS

Which level is most suitable for me?

The emergency response training course is suitable for employees with no prior emergency response experience, as well as for companies that want to refresh their emergency response knowledge.

Do I have to take an exam?

De training bevat praktische oefeningen en toetsmomenten om te beoordelen of deelnemers de vaardigheden beheersen.

I'm an entrepreneur. Are the costs for training tax deductible?

Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I'm an employee. Are the costs for training tax deductible?

Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I have a complaint. What should I do?

Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.

My question hasn't been answered. What can I do?

Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.

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