SVH ERKEND | 98% VAN ONZE STUDENTEN BEVEELT ONS AAN
SVH ERKEND | 98% VAN ONZE STUDENTEN BEVEELT ONS AAN
Hospitality and teambuilding for the entire team! The training is guaranteed to ensure a top season! Would you like the average spend per guest to be structurally 10% higher?
Create a higher guest experience and increase spending by having your team participate in this inspiring training day! The training is also a tremendous boost for team spirit. Did you know that you have between seventeen and twenty points of contact with the guest?
The training day is an interactive and inspiring session during which we activate the team to start working together on the covered topics. Previous results have shown that the average spend per guest consistently and effectively increases by at least 10% compared to before the training! The training day consists of several modules to ensure a dynamic character and allow for multiple topics to be addressed.
MINDFUL HOSPITALITY
Here, we will take a deep dive into the psychology and practical application of… mindful hospitality. What techniques can be utilised and how can we use them to provide guests with an optimal experience. Also we learn ways to achieve the highest possible spend by the guests. A selection of the modules covered in this training include:”
√ Communication skills
√ Sales and advisory techniques, questioning techniques
√ Anticipating the guest’s (sub)conscious needs
√ (Non-)verbal communication and its influence
THIS TRAINING IS ALSO AVAILABLE AS A ‘TERRACE’ EDITION
SVH stands for: Foundation for Professional Competence in Hospitality.
SVH’s core objective is to increase professional competence in the hospitality industry. Together with partners from hospitality education and business, SVH develops (digital) learning materials and teaching methods for (vocational) education, trainers and entrepreneurs. SVH ensures knowledge by conducting exams and provides insight into the training offerings for the hospitality industry. This way, they help connect hospitality education with business, drive innovation, and increase professional competence in the industry. www.svh.nl
The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning.
Below is an overview of the different knowledge levels:
– Level 1 (Basic)
– Level 2 (Intermediate)
– Level 3 (Advanced)
– Level 4 (Expert)
SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.
The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.
This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.
Game learning, that’s learning through entertainment. By offering information and/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning│Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.
SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.
No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Do you have a complaint?
If you have a complaint about our services, please submit it to the management of WTOL Academy BV. We’re delighted to resolve your complaint to your satisfaction. Please look into our terms and conditions
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.
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