SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
SVH ACCREDITED | 98% OF OUR STUDENTS RECOMMEND US
FOOD | WINE | HOSPITALITY
Learn to recognise inapproriate behaviour and aggression more quickly, and discover how to respond professionally when a situation threatens to escalate. Complete the training entirely online and develop practical skills to create a safer working environment.
20% discount
via De Horecabond
€145,-
including certificate
4 to 6 hours
Self-study
E-learning
4 months’ access
Inappropriate behaviour can take various forms. During the training, you will learn to recognise the warning signs earlier, assess situations more effectively and respond professionally when faced with aggressive or inappropriate behaviour.
Learn to recognise different forms and signs of inappropriate behaviour and to assess situations more effectively.
Find out what types of aggression there are and learn to distinguish between different forms of aggressive behaviour.
Gain an understanding of the impact that inappropriate and aggressive behaviour can have on victims and those involved.
Learn how to respond calmly and professionally to verbally aggressive behaviour and prevent a conversation from escalating further.
Learn how to recognise potentially dangerous situations and what steps you can take to prevent physical escalation as far as possible.
Find out which preventive measures, procedures and legal aspects are important when dealing with inappropriate behaviour and aggression.
The course is delivered entirely online. You’ll have four months’ access to the e-learning platform and can decide for yourself where, when and at what pace you complete the course.
The course consists of seven chapters in which theory is combined with practical scenarios and interactive exercises. Among other things, you will be working on:
Allow for around 4 to 6 hours of self-study to complete the entire course.
The training is aimed at professionals who regularly deal with people in the course of their work and wish to be prepared for situations in which boundaries are crossed or aggression arises.
The aim of the training is not just to familiarise you with different forms of inappropriate behaviour. Above all, you will learn how to recognise the warning signs at an early stage, respond professionally, and what steps you can take to de-escalate situations as much as possible.
Upon completion, you will receive a certificate as proof that you have completed the online training course.
SVH-ACCREDITED | 92% PASS RATE
Inappropriate behaviour or aggression can arise unexpectedly. With the right knowledge, you will be able to recognise the warning signs sooner, know how to respond professionally, and play a more active part in creating a safe environment for yourself, your colleagues and others.
20% discount
via De Horecabond
€145,-
Including certificate
4 to 6 hours
Self-study
E-learning
4 months’ access
SVH-ACCREDITED | 92% PASS RATE
20% discount
via De Horecabond
€145,-
Including certificate
4 to 6 hours
Self-study
E-learning
4 months' access
Inappropriate behaviour or aggression can arise unexpectedly. With the right knowledge, you will be able to recognise the warning signs sooner, know how to respond professionally, and play a more active part in creating a safe environment for yourself, your colleagues and others.
SVH-ACCREDITED | 92% PASS RATE
SVH stands for: Stichting Vakbekwaamheid Hospitality.
SVH’s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl
The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning.
Below is an overview of the different knowledge levels:
– Level 1 (Basic)
– Level 2 (Intermediate)
– Level 3 (Advanced)
– Level 4 (Expert)
SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.
The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.
This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.
Game learning, that’s learning through entertainment. By offering information and/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning│Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.
SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.
No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This extra content relates to everything an employee in the hospitality industry needs to know within certain functions in order to be able to give good advice to the guest. But also the hobbyist at home, who wants to know more about wine and food.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.
Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.
FOOD | WINE | HOSPITALITY
Learning to effectively tackle inappropriate behaviour and aggression
Unfortunately, inappropriate behaviour and aggression can occur in many environments. Whether you work in education, health care, security, or any other sector that involves regular interaction with the public, it is essential to handle this interaction effectively. WTOL is therefore proud to present the e-learning program ‘Dealing with Inappropriate Behaviour and Aggression’. This fully digital program offers you the opportunity to acquire all the necessary knowledge and skills in this field at your own pace and convenience.
With our e-learning program ‘Dealing with Inappropriate Behaviour and Aggression’, you gain access to seven chapters packed with valuable information and practical tips. Each chapter covers specific aspects of inappropriate behaviour and aggression, ensuring that after completing the program, you can act with greater confidence when such situations arise.
Our e-learning program offers several advantages over traditional training methods:
Enhance your professionalism with WTOL E-learning
Inappropriate behaviour and aggression can have a significant impact on both individuals and organisations. By equipping yourself with the proper knowledge and skills, you can make a positive contribution to creating a safe and harmonious environment. WTOL’s e-learning program ‘Dealing with Inappropriate Behaviour and Aggression’ has been specifically designed to provide you with the necessary tools.
Don’t wait any longer; take the first step today towards effectively dealing with inappropriate behaviour and aggression with our e-learning program. The e-learning works on desktop, tablet and mobile devices, allowing you to study wherever and whenever it suits you.
E-learning licence duration: The licence for the e-learning program is valid for 4 months. After this period, the licence will expire automatically.
Still have doubts? Then take a FREE look at our e-learning modules first.
Good to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.
A member of The Horecabond? Enjoy a 20% discount on our courses.
Sign up for the course and receive a subscription to Entree Magazine at a 50% discount.
SVH stands for: Stichting Vakbekwaamheid Horeca (Foundation for Professional Competence in Hospitality). SVH’s core objective is to increase professional competence in the hospitality industry. Together with partners from hospitality education and the business community, SVH develops (digital) learning materials and teaching methods for (vocational) education, trainers and entrepreneurs. SVH guarantees knowledge by administering exams and provides insight into the range of training courses available for the hospitality industry. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl
The demand for education is increasing rapidly as people seek more knowledge. In addition to our practical training courses, we use modern digital learning methods such as E-learning, Game-learning and Mobile learning.
Below is an overview of the different knowledge levels:
– Level 1 (Basic)
– Level 2 (Intermediate)
– Level 3 (Advanced)
– Level 4 (Expert)
SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.
The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.
This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.
Game learning, that’s learning through entertainment. By offering information and/or skills in game form, we make learning, discovering and experiencing fun. You stay motivated and the knowledge you gain sticks better and is available in your own time. The E-learning│Game Learning contains a unique learning method. The program is built on knowledge, insight and application. It can, therefore, be quite challenging to answer the questions. We do strongly recommend that you first go through the lessons thoroughly before answering the questions.
SVH, SDEN and WSET are not training courses but exam levels from three independent organisations. To obtain the right diploma, you must find a recognised trainer who meets your requirements. Because WSET is the largest organisation for wine education worldwide, it is often mistakenly seen as an internationally recognised training. In terms of content, the training lags behind SVH and SDEN, which both have industry recognition and international appeal.
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both SVH and SDEN exams. For SVH exams, a plus applies, meaning extra content on practical applicability. This additional content relates to everything a hospitality employee needs to know about giving good advice to guests and hobbyists at home about wine and food.
No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl
Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl
Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.
Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.