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FOOD | WINE | HOSPITALITY

SVH Hospitality Mentor Online Course

Learn how to mentor, coach and assess students and trainees professionally, entirely online. Combine live lessons with e-learning and work your way, step by step, towards the official SVH Leermeester diploma.

20% discount

via De Horecabond

€799,-

Exam included

3 online classes

32 hours of self-study

E-learning

Dutch or English

What you'll learn during SVH Hospitality Mentor Online

A good mentor does more than simply explain how the work should be done. You will learn how to guide, motivate and help students and new staff to develop in a professional manner as part of your day-to-day work.

Recruitment and selection

Find out what to look out for when recruiting and selecting new students and trainee staff.

Induction & training

Find out how to help new pupils get off to a good start and ensure a clear and effective induction period.

Guidance & coaching

Learn how to instruct, guide and coach pupils in a way that is tailored to their level and learning needs.

Learning objectives & progress

Learn how to set clear learning objectives, monitor development and conduct progress reviews.

Rating & giving feedback

Develop the skills to observe and assess performance objectively, and to provide well-founded feedback.

Motivating & encouraging

Learn how to keep pupils engaged, encourage them to take responsibility and deal effectively with today’s pupils.

Innovative learning

Become hospitality mentor, flexible and online

SVH Hospitality Mentor Online combines live lessons with independent study. You don’t need to travel to a teaching venue, but you do have regular sessions with a tutor and continue working on the e-learning modules and your portfolio between lessons.

3 live classes online

You will attend three online sessions via Zoom. Each session runs from 10.00 to 13.00 and is delivered live by a tutor. The online sessions take place every other week. This gives you plenty of time in between to put the material covered into practice and continue working on your assignments.

E-learning

Through the online learning environment, you will study the theory independently and prepare for the lessons and the exam. Your e-learning licence is valid for 4 months. In addition to the online lessons, you should allow for around 32 hours of self-study.

SVH Hospitality Master Trainer Course: Everything You Need to Know for Your Qualification

Who is SVH Hospitality Mentor Online for?

This online course is designed for professionals who supervise apprentices, trainees or new staff and wish to acquire the relevant knowledge and an officially recognised qualification.

The course is tailored to everyday practice in the hospitality industry. Throughout the programme, you will actively work with situations from your own working environment and build a portfolio that demonstrates how you mentor students.

To take part, it is important that you have sufficient practical experience to be able to complete the assignments and the portfolio.

SVH Hospitality
Mentor diploma

The course prepares you for the official SVH Hospitality Mentor examination. This allows you to demonstrate that you have not only mastered the theory, but are also capable of providing professional guidance to students.

1. Portfolio

Throughout the course, you will build up a portfolio demonstrating how you carry out the various tasks of a mentor.

2. Coaching & Guidance

During a practical role-play, you will demonstrate how you guide, coach and communicate with a student in various real-life situations.

3. Online exam

You complete the theoretical part with an exam consisting of 30 multiple-choice questions.

Once you have successfully completed all three parts of the exam, you will receive the official SVH Mentor in the Hospitality diploma and the accompanying Master Trainer pin.

Become a training company

Having a qualified practical trainer within your organisation means you fulfil an important part of the requirements for becoming an accredited training organisation. The accreditation of the training organisation itself is applied for and assessed via SBB.

SVH-ACCREDITED | 92% PASS RATE

Become a hospitality mentor online

Good mentoring makes the difference between simply showing someone the ropes and genuinely helping them to develop professionally. With SVH Hospitality Mentor Online, you’ll develop the skills to mentor learners professionally and work towards the official SVH Hospitality Mentor diploma.

20% discount

via De Horecabond

€799,-

Exam included

3 online classes

32 hours of self-study

E-learning

Dutch or English

SVH-ACCREDITED | 92% PASS RATE

Become a hospitality mentor online

20% discount

via De Horecabond

€799,-

Exam included

3 online classes

32 hrs self-study

E-learning

Dutch or English

Good mentoring makes the difference between simply training someone and genuinely helping them to develop professionally. With SVH Hospitality Mentor Online, you’ll develop the skills to mentor learners professionally and work towards the official SVH Hospitality Mentor diploma.

SVH-ACCREDITED | 92% PASS RATE

Frequently asked questions

Everything you need to know about the SVH Hospitality Mentor Online course at WTOL Academy.

What does SVH mean?

SVH stands for: Stichting Vakbekwaamheid Hospitality.
SVH’s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl

Voor wie is deze cursus bedoeld?

De SVH Leermeester cursus is bedoeld voor medewerkers die leerlingen of stagiairs begeleiden in de horeca. Denk aan ondernemers, leidinggevenden, managers en ervaren medewerkers die verantwoordelijk zijn voor het opleiden van (lerende) medewerkers binnen een erkend leerbedrijf.

Why should I take an SVH Training?

SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.

The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.

This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.

How long does the SVH Hospitality Mentor Online Course last?

The online course consists of three live online sessions, each lasting 3 hours, supplemented by self-study via e-learning and the creation of your portfolio. The total duration depends on your own pace, but the e-learning licence is valid for 4 months, so you’ll have plenty of time to complete everything.

Will I be taking the online hospitality mentor course entirely remotely?

Yes. The SVH Hospitality Mentor Online Course is delivered entirely remotely. The lessons are taught live online via Zoom, combined with e-learning and an online exam. So you don’t need to travel to a physical location.

Is the online SVH Hospitality Mentor diploma equivalent to the classroom-based version?

Yes. The qualification you obtain through the online programme is the same official SVH Hospitality Mentor qualification as that awarded through the classroom-based course. The exam meets the same SVH requirements and carries the same weight in terms of recognition as a training organisation.

I'm Taking a Training Course, Do I Have to Take an Exam?

No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl

Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This extra content relates to everything an employee in the hospitality industry needs to know within certain functions in order to be able to give good advice to the guest. But also the hobbyist at home, who wants to know more about wine and food.

How does the exam work, and when do I sit it?

The SVH Hospitality Mentor examination consists of three parts:

  1. Portfolio (you’ll be working on this during the course)

  2. Role-play: Coaching & Guidance (oral practical exam)

  3. Written theory exam comprising 30 multiple-choice questions

Once you have completed all the modules with a pass mark, you will have passed.

Can I have an invoice made out in the company’s name?

Yes, when you register, you can specify that you would like to receive an invoice in your company’s name. For any questions regarding reimbursement or tax deductibility, we recommend that you contact your bookkeeper or accountant.

Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I'm an employee. Are the costs for training tax deductible?

Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I have a complaint. What should I do?

Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.

My question hasn't been answered. What can I do?

Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.

SVH Mentor in the hospitality industry Online Course

SVH Mentor in the hospitality industry Online Course

Wil je leermeester worden, maar liever leren op afstand? Met de SVH Leermeester Online Cursus combineer je online lessen, zelfstudie en een online examen tot een flexibel leertraject dat volledig voldoet aan de SVH-richtlijnen.Deze cursus is speciaal ontwikkeld voor horecaondernemers en leidinggevenden die hun rol als leermeester serieus nemen, maar hun opleiding willen combineren met een drukke werkagenda.

Online leermeesteropleiding

De SVH Leermeester Online Cursus bestaat uit een combinatie van live online lessen, zelfstudie via e-learning en een online examen.

Indeling van de online lessen

  • Lesdag 1 – Online (Zoom): 10.00 – 13.00 uur
  • Lesdag 2 – Online (Zoom): 10.00 – 13.00 uur
  • Lesdag 3 – Online (Zoom): 10.00 – 13.00 uur
    (inclusief praktijkgericht examen)


(Let op):
De lesdagen zijn om de week. Tussen de lesdagen door werk je in je eigen tempo aan het e-learningprogramma en je portfolio.

Wat leer je tijdens deze online leermeestercursus?

Tijdens de cursus ontwikkel je alle vaardigheden die nodig zijn om leerlingen professioneel te begeleiden binnen een erkend leerbedrijf. De focus ligt op praktische toepasbaarheid, ook in een online setting.

Je leert onder andere:

  • nieuwe (lerende) medewerkers werven en selecteren
  • leerlingen introduceren en effectief inwerken
  • medewerkers begeleiden, coachen en instrueren
  • leerdoelen opstellen en voortgang bespreken
  • prestaties waarnemen, beoordelen en onderbouwen
  • motiveren en stimuleren van (jonge) medewerkers

De training sluit aan op de dagelijkse praktijk in de horeca en houdt rekening met de leerbehoeften van de huidige generatie medewerkers.

Examen & diploma: SVH Leermeester

Deze online leermeesteropleiding leidt op tot het officiële SVH Leermeester Diploma.
Het examen bestaat uit drie onderdelen:

  1. Portfolio
    (je werkt hier gedurende de cursus aan)
  2. Rollenspel Coachen & Begeleiden
    (online praktijkexamen)
  3. Online theorie-examen
    (30 meerkeuzevragen)

Na het succesvol afronden van alle onderdelen ontvang je het SVH Leermeester diploma, inclusief het bijbehorende Leermeesterspeldje.

Volledig online leren

De SVH Leermeester Online Cursus en het bijbehorende examen volg je volledig online.
Dit betekent:

  • geen reistijd
  • leren vanuit huis of werk
  • vaste online lesmomenten met docent
  • persoonlijke begeleiding, ook op afstand

De e-learninglicentie is 4 maanden geldig en stopt automatisch na deze periode.

Voor wie is deze online cursus geschikt?

Deze cursus is geschikt voor:

  • horecaondernemers
  • leidinggevenden en managers
  • medewerkers die leerlingen of stagiairs begeleiden
  • bedrijven die (erkend) leerbedrijf willen worden of blijven

Na het behalen van het diploma word je aangemeld bij SVH en kan het leerbedrijf de erkenning aanvragen of behouden.

Waarom kiezen voor de online leermeesteropleiding van WTOL?

  • flexibel leren, gecombineerd met live online begeleiding
  • actuele didactische en communicatieve vaardigheden
  • focus op motiveren, coachen en begeleiden van jonge medewerkers
  • volledig afgestemd op SVH-exameneisen
  • bewezen online leeromgeving

Je leert niet alleen wat je moet doen als leermeester, maar vooral hoe je effectief omgaat met de leerling van nu.

Toelating & voorwaarden

Wil je deelnemen? Dan geldt het volgende:

  • je hebt een goede basisopleiding succesvol afgerond
  • je beheerst de Nederlandse taal voldoende
  • je bent ondernemer, leidinggevende of begeleider van leerlingen

Inhoud van de training (online)

Deze SVH Leermeester Online Cursus is ook beschikbaar in de Engelse taal.

Starting date

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VAT exempt 0.0%

Good to know: all our courses are exempt from VAT, so you do not pay VAT on the course fee.

Member discount The Horecabond 20%

A member of The Horecabond? Enjoy a 20% discount on our courses.

50% discount on Entree Magazine

Sign up for the course and receive a subscription to Entree Magazine at a 50% discount.

FREQUENTLY ASKED QUESTIONS

What does SVH mean?

SVH stands for: Stichting Vakbekwaamheid Hospitality.
SVH’s core objective is to enhance professional competence in the hospitality sector. Together with partners from hospitality education and the business community, SVH develops (digital) learning resources and teaching methods for vocational education (MBO), trainers and business owners. SVH ensures standards of knowledge by setting examinations and provides insight into the range of training programmes available for the hospitality sector. In this way, they help to ensure that hospitality education is aligned with the needs of the business world; we contribute to innovation and enhance professional competence within the sector. www.svh.nl

Voor wie is deze cursus bedoeld?

De SVH Leermeester cursus is bedoeld voor medewerkers die leerlingen of stagiairs begeleiden in de horeca. Denk aan ondernemers, leidinggevenden, managers en ervaren medewerkers die verantwoordelijk zijn voor het opleiden van (lerende) medewerkers binnen een erkend leerbedrijf.

Why should I take an SVH Training?

SVH is an independent organisation and places great value on transparency and reliability. That’s why they have asked the Foundation Examination Board to provide external supervision of all SVH exams.

The Foundation Examination Board is an independent institution that supervises professional qualifying and/or function-oriented exams. The Examination Board has conducted various audits and found that the SVH exams meet the requirements.

This way we ensure that the quality of your SVH certificates and diplomas is additionally guaranteed.

How long does the SVH Hospitality Mentor Online Course last?

The online course consists of three live online sessions, each lasting 3 hours, supplemented by self-study via e-learning and the creation of your portfolio. The total duration depends on your own pace, but the e-learning licence is valid for 4 months, so you’ll have plenty of time to complete everything.

Will I be taking the online hospitality mentor course entirely remotely?

Yes. The SVH Hospitality Mentor Online Course is delivered entirely remotely. The lessons are taught live online via Zoom, combined with e-learning and an online exam. So you don’t need to travel to a physical location.

Is the online SVH Hospitality Mentor diploma equivalent to the classroom-based version?

Yes. The qualification you obtain through the online programme is the same official SVH Hospitality Mentor qualification as that awarded through the classroom-based course. The exam meets the same SVH requirements and carries the same weight in terms of recognition as a training organisation.

I'm Taking a Training Course, Do I Have to Take an Exam?

No, that’s not mandatory! But… a successful course/training or education should be crowned with a meaningful diploma, the irrefutable proof that you have a certain level of knowledge. Under the exams section in the main menu, you’ll find the various dates for the official SVH exam. For more information about exams, also see SVH.nl

Theoretical and experimental frameworks.
Theoretical and experimental frameworks apply to both the SVH and SDEN exams. A plus applies to the SVH exams, which means extra content on practical applicability. This additional content covers everything an hospitality employee needs to know about giving good advice to the guests and hobbyist at home about wine and food.

Hoe werkt het examen en wanneer doe ik dat?

Het SVH Leermeester examen bestaat uit drie onderdelen:

  1. Portfolio (je werkt hier tijdens de cursus aan)

  2. Role-play: Coaching & Guidance (oral practical exam)

  3. Schriftelijk theorie-examen met 30 meerkeuzevragen

Wanneer alle onderdelen met een positief resultaat zijn afgerond, ben je geslaagd.

Kan ik een factuur op bedrijfsnaam krijgen?

Ja, je kunt bij inschrijving aangeven dat je een factuur op bedrijfsnaam wilt ontvangen. Voor vragen over vergoeding of aftrekbaarheid adviseren wij om contact op te nemen met je boekhouder of accountant.

Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I'm an employee. Are the costs for training tax deductible?

Study costs are tax-deductible, but there are some conditions attached. The main conditions are:
1) The study costs you incur must be related to earning your income.
2) You can acquire a better position within the company where you work with this wine study.
Check the current rules regarding deduction of study costs at www.belastingdienst.nl

I have a complaint. What should I do?

Do you have a complaint?
If you have a complaint about our services, you can submit it to the management of WTOL Academy BV. We will do our utmost to resolve your complaint to your satisfaction. See also our general terms and conditions.
Description of your complaint
Clearly state in the letter or email what the complaint is and/or why you are not satisfied with the solution. Always include your personal details and account number. You can send your letter to: Click here
Response within 6 weeks
The management of WTOL Academy BV strives to respond in writing as quickly as possible. You will receive a response within 6 weeks at the latest.
Disagree with management’s response
Do you disagree with the management’s response? Then you can turn to the court. In certain cases you can turn to the disputes committee.
Binding decision
The decision of the Disputes Committee is binding for both you and WTOL Academy BV. The Disputes Committee charges fees for handling a dispute. For more information, please contact the Disputes Committee.

My question hasn't been answered. What can I do?

Leave your details here and we’ll contact you within one business day.
You can also contact us directly. We are available by phone on weekdays between 9:00 AM and 5:00 PM. We’re happy to help you.

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